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Clear Concepts Management
San Rafael, CA, United States
Clear Concepts Management is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Service Representative, you will play a crucial role in building and maintaining
Job Source: Clear Concepts ManagementBoudin Bakeries
South San Francisco, CA, United States
Requirements Job Description The Customer Service Representative position is responsible for providing the highest level of customer service while ensuring that all catering orders are produced per Boudin Catering standards and are delivered on time in an efficient manner. This position performs Catering related functions and utilizes all tools a
Job Source: Boudin Bakeriesrisrx
San Francisco, CA, United States
Job Overview We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers' queries and resolve them
Job Source: risrxSaatva
San Francisco, CA, United States
Who We Are: Saatva is the Direct-to-consumer luxury mattress and home furnishings brand that aspires to help every consumer get a great night’s sleep. Experience has shown us that the more we help our customers, the more we sell. To that end, we have dedicated ourselves to being the most helpful brand in our space. Our marketing mission is to answe
Job Source: SaatvaCentral Marin Police Authority
Corte Madera, CA, United States
Salary : $67,246.40 - $81,723.20 Annually Location : Corte Madera, CA Job Type: Full-Time - Limited Term Job Number: 00045 Department: Town of Corte Madera Division: Community Development Opening Date: 05/22/2024 Closing Date: 6/5/2024 5:00 PM Pacific Description CUSTOMER SERVICE REPRESENTATIVE (2-YEAR LIMITED TERM POSITION) APPLY
Job Source: Central Marin Police AuthorityAmerican Income Life AO - Jesse Wong
San Francisco, CA, United States
We're looking for talented individuals like you to join our team as our Customer Service Representative. About Us: At our company, we are dedicated to empowering our clients and exceeding their expectations. We’re committed to innovation, excellence, and client-centricity. We believe in building strong partnerships and delivering unparalleled valu
Job Source: American Income Life AO - Jesse WongMechanics Bank
Orinda, CA, United States
Mechanics Bank is currently searching for a full time Customer Service Representative to join our team at our Orinda Branch. The Customer Service Representative is responsible for assisting customers with banking transactions and offers referrals for additional products and services. Delivers excellent customer service. Responsible for the operati
Job Source: Mechanics BankU-Haul
San Francisco, CA, United States
Compensation Range: $16.00 to $25.00 Hourly Location: 1575 Bay Shore Bl, San Francisco, California 94124 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part o
Job Source: U-HaulSan Francisco, CA, United States
As a Customer Service Representative, you'll provide health plan information and assistance, including plan benefits, updates, programs, policies, complaints and procedures. You will learn a wealth of knowledge and grow your client relation skills by improving every member's call experience and help address any questions and issues. Reporting to the Customer Service Supervisor, you will serve San Francisco Health Plan (SFHP) clients, among them our Health Plan members, prospective members, providers, staff members and the public in general.
Salary: $26.36 to $27.92 per hour
WHAT YOU WILL DO:
Respond to customer inquiries.
Answer telephone calls promptly and minimize delays that may lead to abandoned calls.
Verify member eligibility, coverage or exclusion of services.
Assist members in selecting or changing personal doctors or medical groups according to established guidelines.
Inform and educate customers on Plan policies, procedures and services.
Promote the rights and responsibilities of Plan members.
Provide information, referrals and coordinate member services with community resources for covered and non-covered services.
Participate in activities that reach out to prospective members and to the communities that the Plan serves.
Make outbound calls to members to inform them about Medi-Cal redetermination and the necessary steps to maintain their healthcare coverage.
Provide clear and concise information on the redetermination process, including how to contact Medi-Cal directly.
Maintain accurate records of all calls and outcomes in SFHP’s platform.
Collaborate with the team to share knowledge and improve processes.
Be prepared to take on additional tasks or projects as needed to support the team and overall business objectives.
WHAT YOU WILL BRING:
1+ years of experience in customer service, call center, or similar
Bilingual fluency in Cantonese/Mandarin or Spanish
Experience in communicating confidential information
MS Office and customer management applications experience
Ability to produce accurate, precise and quality work in a diverse environment
Familiarity with health care and managed care terminology desired
Prior experience in health care and knowledge of managed care or Medi-Cal preferred
College degree or equivalent work experience
WHAT WE OFFER:
A competitive and robust compensation package, including:
Health benefits
Medical: You’ll have a choice of medical plans, including options from Kaiser and Blue Shield of California. Employee-only coverage in the HMO plans is currently available at no cost and dependent coverage is heavily subsidized by SFHP.
Dental: You’ll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.
Vision: Employee vision care coverage is available through Vision Service Plan (VSP).
Retirement – Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.
Time off – 23 days of Paid Time Off (PTO) and 13 paid holidays.
Professional development: Opportunities for tuition reimbursement, professional license/membership.
An opportunity to work in a vibrant atmosphere with the most amazingly talented people who are shaping the future of healthcare!
The chance to make a difference in the lives of many San Francisco residents!
ABOUT SFHP:
Established in 1997, San Francisco Health Plan (SFHP) is an award winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.
San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
San Francisco Health Plan is an E-Verify participating employer.
Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.
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Email Alert for Customer Service Representative jobs in San Francisco, CA, United States
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