Sr. Program Manager - IT Infrastructure Delivery

Phoenix, AZ, United States

Job Number 24041636

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

This candidate will drive the cross-functional alignment to Infrastructure Delivery and Global Technology strategies and objectives. This role will be leading the Portfolio Management of Tech Debt Initiatives, which comprises of over 30 initiatives across Global Technology and manage the health and statuses of this portfolio. The candidate will function as the central point of contact for ensuring all initiatives meet their commitments, removing impediments and provide Senior Level Leaders financial and portfolio analysis. In addition, this role is a member of the Portfolio, Analytics and Reporting team within Infrastructure and will manage I&DSS portfolio strategies to help deliver our product operating model transformation through best-in-class portfolio management.

This role will help craft, gather, monitor progress and manage performance against I&DSS Objectives and Key Results (OKRs) to inform and shape current and future portfolio of work. Establishes visibility into the flow of work across the portfolio, monitoring work in progress, and driving ongoing quarterly and annual planning efforts. Supports I&DSS portfolio governance and compliance with GT standards and tools for IT delivery. Establishes the foundation for a long-standing portfolio management capability within I&DSS / Global Technology and drives alignment with Scaled Agile Framework (SAFe) to ensure consistency in processes and approach.

The Senior Manager will serve as thought leader and change agent and must be a motivated self-starter who seeks and identifies opportunities for relentless process improvement.

CANDIDATE PROFILE

Education and Experience

Required:

Bachelor’s Degree, or equivalent relevant experience / certifications

7+ years overall experience managing complex strategic initiatives demonstrating:

Building and managing effective relationships across IT and Business stakeholders

Managing cross-functional, sourced, and matrixed technical or product teams

Resolving conflicts to drive direction and stakeholder alignment

Developing initiative performance management processes and metrics

Presenting/Communicating to senior and executive leaders

5+ years of Agile development experience with demonstrated knowledge of the Scaled Agile Framework (SAFe)

3+ years of experience in initiative portfolio management operations and portfolio / program governance and compliance

Clear communications and storytelling via presentations, key performance metrics, reports, and data

Robust analytical skills, including the ability to analyze data, draw conclusions, and develop and communicate recommendations

Strong interpersonal skills that enable working with stakeholders from various functions/departments and the ability to influence without authority / direct accountability

Preferred:

5+ years experience working in a Scaled Agile Framework (SAFe) enterprise, including SAFe implementation efforts

2+ years of experience working in (or supporting) one of the following areas: Cloud technologies, Service Now Technologies, End-user technologies, or Information Security

Knowledge and expertise in Lean Portfolio Management practices

Organizational change management experience in driving large-scale transformation

Experience with project management technology tools including: Jira, Confluence, SharePoint and Teams and solid understanding of PPM tools

Leading SAFe (SA) SAFe Agilist Certification

SAFe Lean Portfolio Management (LPM) Certification

CORE WORK ACTIVITIES

Establish and manage the enterprise portfolio of work across the Global Technology organization.

Help develop and implement processes to prioritize, identify dependencies and risks, and report on cross-team interdependencies (engineering, network, applications, etc.).

Liaise with Global Technology stakeholders to ensure prioritization, dependencies, and portfolio-level risks across strategic initiatives are understood.

Engage Portfolio Leaders across Global Technology to drive thoughtful prioritization of work and develop capacity measures to improve predictability of outcomes

Provide key insights on the flow of work through enterprise portfolio Kanban. Work with product teams to monitor and help report progress throughout delivery

Work with product leaders across the organization to establish Portfolio Roadmap(s) and implement on going quarterly planning efforts

Establish portfolio of Key Performance Indicators and OKR measures to inform and influence the delivery of work against strategic priorities and organizational mandates

Facilitate standing Portfolio Sync meetings, including required inputs, captured learning/decisions, and actionable outcomes for stakeholders and executive leaders

Collaborate with organizational leaders and product teams to implement, scale, and continuously improve portfolio management practices by leveraging the Scaled Agile Lean Portfolio Management Framework

Provide thought leadership and expertise on Lean Portfolio Management best practices in an environment with products in different stages of their agile journey

Develops and executes clear communications across IT regarding program standards and processes

MANAGEMENT COMPETENCIES:

Leadership

Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Communication –Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.

Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required.

Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve.

Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

California Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually.

Colorado Applicants Only: The salary range for this position is $96,038.00 to $190,154.00 annually.

Hawaii Applicants Only: The salary range for this position is $116,205.00 to $209,169.00 annually.

New York Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually.

Washington Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 42 days after the date of this posting, 3/11/2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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