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Stripe
Tulsa, OK, United States
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That
Job Source: StripeSolenis
Tulsa, OK, United States
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, pro
Job Source: SolenisinTulsa
Tulsa, OK, United States
*InTulsa is partnering with Serverless-Solutions to find candidates for this exciting role in Tulsa* **Location: Tulsa, OK. This is an onsite position for those already in Tulsa, OK or willing to relocate to Tulsa, OK** About Serverless Solutions: Serverless-Solutions is a Microsoft and Google Cloud partner. We are a professional services compa
Job Source: inTulsaFamily & Children's Services
Tulsa, OK, United States
Provide direction and oversite for daily and weekly tasks that impact the desktop and end users. Review ticketing for closure rates, open to close durations, and customer satisfaction scores. Provide mentoring and training for Support staff. Evaluate the ITSM system for opportunities to automate, improve, and exploit. Identify technical support nee
Job Source: Family & Children's ServicesFamily & Children's Services
Tulsa, OK, United States
Description Provide direction and oversite for daily and weekly tasks that impact the desktop and end users. Review ticketing for closure rates, open to close durations, and customer satisfaction scores. Provide mentoring and training for Support staff. Evaluate the ITSM system for opportunities to automate, improve, and exploit. Identify technical
Job Source: Family & Children's ServicesFMS Inc.
Tulsa
Job Description Job Description **THIS POSITION REQUIRES DAILY ON-SITE ATTENDANCE (THIS IS NOT A REMOTE POSITION)** JOB SUMMARY: The Support Services Representative I will utilize general office equipment to communicate with other departments, clients and debtors, build reports, and analyze accounts for p
Job Source: FMS Inc.FMS
Tulsa, OK, United States
**THIS POSITION REQUIRES DAILY ON-SITE ATTENDANCE (THIS IS NOT A REMOTE POSITION)** JOB SUMMARY: The Support Services Representative I will utilize general office equipment to communicate with other departments, clients and debtors, build reports, and analyze accounts for proper handling within federal, state and client collection guidelines and
Job Source: FMSCanonical - Jobs
Tulsa
Job Description Job Description This role is an opportunity for a hands-on engineer with a passion for Linux and cloud technologies to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working wi
Job Source: Canonical - JobsTulsa, OK, United States
Please Note
:-
Candidates proficient in French, Spanish, or Portuguese have an added advantage
.
Responsibilities:-
Manage and ownership of Customer Support cases.
Participate in the 24/7 Service Level Agreement hotline during local office business hours and on-call during the weekend.
Support customers with remote online sessions when needed.
Reproduce issues on service lab equipment.
Proactively educate clients, business partners, and team members to enhance their product and solutions knowledge, technical acumen, and technical skills.
Maintain, configure, and schedule the use of lab systems for all the larger re-mote Customer Success teams.
Maintain, configure, schedule, and deliver demo equipment and solutions for customers and tradeshows, while managing inventory and availability.
Deliver commissioning and training services sold on projects against scope and schedule, ensuring successful project delivery.
Work in conjunction with Riedel Teams and Customers to organize and prepare for onsite commissioning and training including all content and materials required.
Ensure all pre and post commissioning documentation is complete for proper handover to the Support teams.
Ensure services quoted and ordered are appropriate and expenses are tracked.
Advise Management on project status, risks and mitigation, and scope.
Track and resolve any project-related issues.
Research and promote additional business opportunities, solutions, and services sales to the client and sales team.
Act as market and industry aware collaborator providing information on competition and market trends.
Requirements
Professional Record/Expertise:-
Bachelor’s degree or equivalent program related to information technology, SW/EE engineering, computer science, or related field.
4+ years of proven experience in a relevant market field, interacting with customers, ideally in the broadcast/entertainment market.
Knowledge of communication, digital audio technologies and standards (AES3, AES67, ST 2110, NMOS, PTP)
Knowledge of video technologies and standards (SDI, ST 2110, ST 2022-7, NMOS, PTP)
Knowledge of IP technologies and standards (Virtual machines, TCP, UDP, IGMP, VLAN, PTP, multicast media traffic. Cisco/Arista certification preferred)
Knowledge of cloud-based media streaming technologies (RTMP, SRT, JPEG-XS, MXF, etc) and knowledge of public cloud provider technologies and infrastructure such as AWS, Azure, Google, etc a plus
Technical and operational knowledge of live production equipment (software production switchers, instant replay, video review, etc.)
Knowledge of fibre optic systems and RF systems a plus
Knowledge and experience with both development and CRM tools and software (Salesforce, Atlassian Jira/Confluence preferred)
Passion about communication to customers and troubleshooting of systems.
Team player that fits the personality and basic setting of an international, medium-sized company
Ability to cross-domain thinking and willingness to collaborate closely with other company functions using excellent communication skills.
Self-organised and capable to self-educate on new technologies.
Excellent communication & presentation skills, with strong knowledge of Microsoft Office 365 suite and Microsoft Teams
Attention to detail and a strong work ethic.
Ability to work independently, while contributing to a team environment collaborating across departments
Ability to travel frequently domestically & internationally.
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Service and Support Engineer jobs in Tulsa, OK, United States
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Get ready to discover your next great opportunity.