Assistant General Manager
Memphis, TN, United States
Front OfficeMemphis,TennesseeCourtyard Memphis East/East Bill Morris Parkway
Position at Courtyard Memphis East Bill Morris Parkway
Come Join Our Team!
Courtyard by Marriott Memphis East is looking for a top-performing Hotel Assistant General Manager .
The Courtyard by Marriott Memphis East is looking for an experienced Hotel Assistant General Manager with solid leadership abilities who can grow with us. The Hotel Assistant General Manager will collaborate with our General Manager to plan and oversee the hotel’s daily operations and assume the Hotel General Manager's responsibilities in their absence. The Hotel Assistant General Manager position is responsible for managing employees and ensuring our guests have a 5-star experience with our services. The ideal Hotel Assistant General Manager candidate is passionate about customer service while maintaining the hotel’s budget and quality standards.
What is in it for YOU?
All Associates:
SAME DAY PAY Access your pay as you’ve earned it! No cost to you!
Vacation/ Personal days & Holiday pay
Access Perks Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more!
Brand Travel Discounts for Travel and Food & Beverage
Online Training Courses
Referral Program and Bonus
Direct Deposit
Employee Assistance Program
Associate of the Month/Associate of the Year/Service Awards
Full-Time Associates:
Free Basic Life & Basic Accidental Insurance
Voluntary Life Insurance Products for Self, Spouse, and Dependents
Day Care Flex Spending account
Flexible Health Care Spending Account
Wellness Program- For those who have Medical on our Anthem plan
401K with a Company match!
Jury Duty Leave
Some Key Areas of Responsibility for the Hotel Assistant Manager include:
Assist the Hotel General Manager in the day-to-day operation of the hotel in maintaining all standards of guest service
Analyze the performance of each department, report any problem areas, and make recommendations to improve the profitability of hotel operations
Facilitates management of the hotel’s human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
Create the yearly hotel budget in collaboration with the Hotel General Manager and department heads, and assess and adjust performance throughout the year to stay profitable
Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed
Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success
Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them
Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services
Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel’s services and amenities
Establish the hotel’s reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep
Requirements:
High school diploma or equivalent GED
Degree in hospitality or a related field of study preferred
Previous experience as a hotel manager, assistant manager, or hotel department manager required
Demonstrate excellent organizational skills, communication skills, and problem-solving skills
Proven customer service experience as a manager; strong guest-focused mentality
Applicants must be able to work weekends & holidays.
As a Company, we believe the true success of our operation rests with the associates who bring life to the brick and mortar. A great hotel or club is created by great people who perform their jobs to the best of their ability and are always friendly and helpful to the guests. Our associates’ attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.
With our commitment to an inclusive workplace, Commonwealth Hotels is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates’ unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
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