ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
TTM Technologies
San Diego, CA, United States
TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick-turn and technological
Job Source: TTM TechnologiesICW Group
San Diego, CA, United States
** Director, Customer Experience** **Job Category****:** Customer Experience **Requisition Number****:** DIRCU05073 Showing 1 location **Job Details** **Description** **PURPOSE OF THE JOB** Exciting opportunity for someone with a proven track record and passion for creating world-class customer service experiences. This inclu
Job Source: ICW GroupProdly
Santee, CA, United States
It is important to have a strong customer centric mentality and genuine curiosity for the breadth of the customer's real business challenges, along with the ability to match our growing solution set to solve them Minimum 4 years of Solution Engineer and/or Customer Success experience Minimum 2 years of SaaS experience Minimum 2 years of Team Lead/M
Job Source: ProdlyWorkiz
San Diego, CA, United States
What makes Workiz unique? This special place has a unique combination of brilliance, spirit, and all-around great people. Team members who have the tenacity to learn and adapt, find a career path here with great potential for growth. We are a leading SaaS company for the field service industry, one of the most recession-proof and lucrative industri
Job Source: WorkizColliers
San Diego, CA, United States
Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leade
Job Source: ColliersTKC Holdings
San Diego, CA, United States
Wage Rate $75,000 - $82,000/year Overview Are you looking for a career with premium benefits and the potential for growth? At Trinity Services Group, we have created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear caree
Job Source: TKC HoldingsColliers International
San Diego, CA, United States
Valuation Services Director page is loaded Valuation Services Director Apply locations San Diego, California, United States of America posted on Posted Yesterday job requisition id JR10836 Make your next move an expert one. At Colliers it’s not our success that sets us apart, it’s how we achieve it.
Job Source: Colliers InternationalBartell Hotels, a CALP
San Diego, CA, United States
Job Description Job Description About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine c
Job Source: Bartell Hotels, a CALPSan Diego, CA, United States
**Generali Global Assistance**
**Director of Customer Service**
**Generali Global Assistance - San Diego, CA - Full Time**
**Job Summary:**
The Director of Customer Service Department (CSD) has oversight responsibility for the full customer service operations and support platform for Travel Insurance.
**Principal Duties and Responsibilities:**
* Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer service standards; contributing information and analysis to organizational strategic plans and reviews
* Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementation
* Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades; working in conjunction with other departments as needed to forecast training and staffing needs;
* Meets call center financial objectives by estimating requirements; participating in preparation of the annual budget; scheduling expenditures; analyzing variances, initiating corrective action
* Prepares call center performance reports by collecting, analyzing, and summarizing data and trends
* Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending education workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
* Managing and directing a staff of Customer Service Managers across multiple locations with indirect reports to include supervisors, leads and call center representatives
* Motivating and educating staff to deliver on departmental customer satisfaction results and performance goals
* Participating in the development and enhancement of general processes and/or coaching procedures that will support company service, productivity and revenue generation goals
* Facilitates the implementation of the Lean Management System and all associated activities, including LEAN sustainment activities.
* Performs other duties as assigned
**Required / Desired Knowledge, Experiences and Skills:**
* Five (5) or more years of management experience within a call center environment
* Strong customer service and problem-solving skills
* Ability to identify and resolve/escalate problems
* Good verbal and written communications skills
* Ability to multi-task well
* Advanced computer skills, especially in Microsoft Word & Excel
* Strong self-starter
* Excellent critical thinking and decision making skills
* Ability to work as a part of a team as well as individually
* Experience in an insurance office setting preferred
* Licensed in Property & Casualty and Accidental & Health insurance preferred
**Education/Certifications:**
* Bachelors Degree or equivalent call center management experience
**Physical Working Environment:**
While performing the duties of this job, the employee is required to stand; walk; sit for long periods of time; use of hands to grasp, handle, or feel; reach with hands and arms; finger dexterity; talk; hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified.
*Generali Global Assistance is an Equal Opportunity Employer M/F/Disability/Veteran*
#J-18808-Ljbffr
Director of Customer Service jobs in San Diego, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.