Service Coordinator
Denver, CO, United States
Job Description
ABOUT WELCH EQUIPMENT
Established in 1985, Welch Equipment Company is a Toyota / Raymond partner and is the premier provider of forklifts and warehouse servicing solutions for the Material Handling industry. We sell and create award-winning products and solutions to boost productivity, lower costs, and help customers grow their business and remain efficient in the process. Serving customers in Denver, Utah, and New Mexico we work with many partners to provide the best possible service. We respect and value our team, and we look to bring the best talent together to make our future even stronger.
POSITION SUMMARY
Works in conjunction with all other Service Coordinators and the Colorado branch Service Technicians to accurately invoice customers for servicework provided by Welch Equipment Company. Collects technicians worked time and enters into ADP or time worked spreadsheet. Answers incoming calls fromCustomers, technicians and other WEC employees. Communicates with customers when necessary on daily customer needs such as service calls, purchase orders and invoice disputes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Invoice all completed work orders completed by the assigned technicians within 2 days of completion.
Maintain a Work In Process (WIP) according to company policies and expectations.
Monitor, collect and input all technicians worked time into ADP or the payroll spreadsheet. Spot-check technicians time cards against GPS for accuracy and to make sure that all technicians are following company policies.
Answer all overflow of incoming service calls. Collecting needed information on those service calls for proper dispatching.
Other duties as assigned by the Service Manager and Service Office Manager
QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Possess a High School diploma or General Education Degree (GED).
Microsoft Excel and Word proficient
Very organized
Ability to multi-task
Work with minimal supervision
Problem Solving Self-Starter
Can do attitude
Attention to detail
Excellent communication skills
Must be customer focused both internally and externally
Must be able to communicate effectively with customer representatives and with all levels of WEC management
Possess excellent organizational and time management skills
Must be flexible and able to adapt to varying workloads and environments
Possess working knowledge of personal computers including DOS and Windows applications
SCHEDULE Weekdays, Monday through Friday, 8 a.m. to 4:30 p.m. Working hours may vary as required.
BENEFITS Medical, Dental, Vision, STD, LTD, and Life
Accrued Paid Sick Leave and Vacation
401(k) match
Compensation: $21 - $26 per hour