Director of Operations

Indianapolis, IN, United States

About Us:

Prevounce is an innovative startup focused on creating software applications and connected medical devices that empower medical professionals to provide better remote patient care. Our cloud platform, smart devices, and highly integrated services help our partners and clients lower the cost of healthcare and improve care quality.

The Role:

We are seeking a Director of Operations who is passionate about healthcare and driving organizational success. The Director of Operations will be responsible for overseeing all aspects of the company's operations, including strategy development, process optimization, team management, and cross-functional collaboration. This role will also be instrumental in shaping company culture and fostering a strong sense of community among teams. The ideal candidate will have exceptional leadership skills, a proven track record of driving operational excellence, and the ability to manage multiple complex projects simultaneously. The Director of Operations will report directly to the VP, Operations.

As a key member of the company's leadership team, the successful candidate should be prepared to invest the time and energy necessary to drive the company forward, demonstrating commitment to achieving our mission and growing with the company.

Responsibilities:

Collaborate with the executive team to develop and implement the company's long-term strategic plan

Develop and execute the company's operational strategy, ensuring alignment with overall business objectives

Oversee all aspects of the company's operations, including HR, finance, engineering, and vendor management

Drive continuous improvement initiatives to enhance productivity, efficiency, and internal and external satisfaction

Develop and maintain comprehensive reporting systems to track progress against goals and provide timely insights to stakeholders

Develop and implement customer support processes and systems to ensure timely resolution of customer issues and concerns

Ensure company compliance with all relevant healthcare regulations, including HIPAA requirements

Foster a culture of collaboration and communication across departments, facilitating the sharing of best practices and knowledge

Build and maintain strong relationships with key stakeholders, including vendors, partners, and clients

Stay up-to-date with industry trends, best practices, and emerging technologies

Represent the company at industry events, conferences, and forums to enhance visibility and thought leadership

Manage budgets and financial performance, identifying opportunities for cost savings and process improvements

Provide leadership and guidance to department managers, ensuring that all teams are aligned and working towards common goals

Drive employee engagement and satisfaction through the development and implementation of recognition programs, team building activities, and other initiatives

Regularly report on operational performance to the executive team and board of directors

Skills:

Exceptional leadership and communication skills

Strong analytical and problem-solving abilities

Proven experience in developing and executing operational strategies

Strong project management and organizational skills

Collaborative and able to work effectively with cross-functional teams

Proactive and able to take ownership of initiatives and drive results

Proficiency in technology like Google G Suite and Microsoft Office

Experience and Requirements:

Master’s degree in Business Administration, Healthcare Management, or related field or commensurate experience.

At least 6 years of proven success in a senior operations management role.

Experience in healthcare operations management and knowledge of healthcare regulations and compliance.

Proven track record of driving operational excellence and continuous improvement.

Strong understanding of financial management and budgeting.

Previous experience in HR and talent management is desirable.

Deep understanding and competency in software and technology.

Ability to travel as needed to support company operations and client relationships.

Brief cover letters are encouraged but not required. If you don't meet all criteria but feel you're right for the job, include a brief explanatory cover letter in your application. We value potential as much as experience and read every submitted cover letter.

Working at Prevounce

Fast-paced environment - As a technology startup, we move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team.

Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model.

High expectations - We have big plans for the future. We expect dedication and positive collaboration from all our team to meet them.

Benefits & Perks:

Medical dental and vision benefits.

Disability and basic life insurance

Paid time off and paid holidays

Free YMCA membership

Lunch provided each Friday.

Prevounce is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, sexual orientation, military status, marital status, domestic violence victim status, arrest or conviction record, or predisposing genetic characteristics.

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