Service Manager

San Diego, CA, United States

Company Overview:

The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Duties:

Responsible for planning, implementing and managing the activities of the entire Service workforce.

Ensures the group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.

Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential.

Manages all indirect cost and expense below budget levels.

Accomplishes all work within client and company agreed parameters.

Provides timely and adequate sales support to ensure service field technicians are fully productive.

Responsible for preparing proposals for potential clients.

Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.

Direct coordinate activities of work force to generate sales at or above company standards.

Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes. Manage all employee annual performance reviews and month end performance reviews in a timely manner.

Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service and manage and prepare reports to document results.

Authorize all expenditures handled directly by the department in adherence to company policy.

May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels.

Other duties as assigned.

Qualifications - External

Education/Certification:

4 year degree preferred or 5 - 10 years industry experience.

Experience:

5 - 10 years of business experience in sales and / or operations, with a minimum of 5 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P&L responsibility preferred. Strong understanding of fire, CCTV, security and card access systems, low-voltage systems, installation and testing.

Skills/Requirements:

Knowledge and experience in organizational effectiveness and operations management.

Knowledge of financial and accounting principles and practices.

Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills.

Superior management skills, excellent time management, planning, and forward-thinking skills.

Must demonstrate ability to work with and influence peers and management.

Expert familiarity with applicable codes (i.e. NFPA 25 and NFPA 72).

Available for travel, which may include nights and weekends to accommodate customer's schedule.

Physical requirements may include, but are not limited to:climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer.

Pay and Benefits Disclosure

The salary range for this role is $66,034-$132,068 and is based on experience and qualifications. Certain roles are eligible for annual bonus. These awards are allocated based on company and individual performance. We offer employees access to healthcare benefits, a 401(k) plan and company match, short term and long term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

ADT Commercial LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.

ADT Commercial is an Equal Opportunity/Affirmative Action employer.We provide equal employment opportunities to applicants and existing employees and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religion, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding, and related medical conditions), mental or physical disability, medical condition, military and veteran status, or any other status or condition protected by law.View the EEO poster here.View the Pay Transparency Nondiscrimination Provision here.View the E-Verify Posting here.

ADT Commercial is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [email protected] and let us know your contact information and the nature of your request.

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