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Customer Service Representative

Boston, MA, United States

Job Details

Level

Entry

Job Location

Safety Insurance Main Office - Boston, MA

Position Type

Full Time

Education Level

2 Year Degree

Travel Percentage

None

Job Category

Customer Service

Benefits of Working for Safety

Safety Insurance has become one of the leading property and casualty insurance providers in Massachusetts mainly because of our unwavering commitment to independent agents and their customers. Our success is built on a philosophy of offering the highest quality insurance products at competitive rates and providing the best service at all costs.

Through our supportive career, educational and family policies, we enable our employees to be their best. We respect the balance of work and leisure by offering flexible schedules and a 37.5 hour workweek. Safety employees enjoy a positive environment in our convenient downtown office located in the heart of Boston's financial district.

Along with our competitive salaries, we offer a comprehensive benefits package including medical and dental insurance, 100% matching 401k retirement plan, 100% tuition reimbursement and much, much more!

Job Summary

Responds to inquiries, indexes the database and forwards callers to appropriate adjusters. Answers basic questions as described below. Work from home options available following a training period in the Boston office.

Duties

Uses information from the companys database and knowledge of company procedures to answer routine inquiries such as: claim number, adjuster name and extension/fax number

Index callers based on claim number and forward to appropriate adjuster

Covers reception areas and follows procedures

Delivers time sensitive messages to Company personnel

Performs other activities as required

Qualifications

High school diploma or equivalent required; college degree preferred

1+ years of experience in a customer service environment required

Exceptional telephone communications and interpersonal skills

Strong typing skills required

Bilingual a plus

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Customer Service Representative jobs in Boston, MA, United States

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