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Saratoga Hospital
New York, NY, United States
Summary of Position: Obtains, verifies and records all patient information through the registrations process to ensure proper records for all services received. Provides support for scheduling and ordering of miscellaneous exams when necessary. Assumes responsibility for maintaining confidential patient information and responsible with patient rec
Job Source: Saratoga HospitalHMH HOSPITALS CORPORATION
Paramus, NJ, United States
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one a
Job Source: HMH HOSPITALS CORPORATIONHackensack Meridian Health
Paramus, NJ, United States
Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we sup
Job Source: Hackensack Meridian HealthHMH HOSPITALS CORPORATION
Hackensack, NJ, United States
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one
Job Source: HMH HOSPITALS CORPORATIONHospital for Special Surgery
New York, NY, United States
Overview How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for
Job Source: Hospital for Special SurgeryHoly Name Hospital
Teaneck, NJ, United States
Description Holy Name is New Jersey's last remaining independent, Catholic health system, comprising a comprehensive 361-bed acute care medical center, a cancer center, medical fitness center, residential hospice, nursing school, and physician network. The system has a national reputation for providing culturally sensitive care to a diverse populat
Job Source: Holy Name HospitalHSS
New York, NY, United States
Overview How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for
Job Source: HSSHSS
New York
Overview How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for grow
Job Source: HSSJersey City, NJ, United States
Monday-Friday
10:30AM-7:00PM
The Patient Access Specialist is tasked with being a primary point of contact when anyone reaches out for help. They are responsible for coordinating various scheduling tasks for client appointments, while providing facility and program information as needed. Our goal is to always be a little kinder and a little quicker than our competitors – which translates into a positive client experience.
Tasks & Responsibilities
A. Essential Duties
Handle a high rate of calls in a professional and courteous manner.
Communicating with clients professionally to schedule, confirm, or reschedule appointments.
Utilizing scheduling software or tools to organize and manage appointment calendars effectively.
Coordinating with team members or service providers to ensure availability for appointments.
Regular maintenance of a worklist based on priority.
Ability to speak intelligibly and accurately about our program and services offered.
Work well on a team and maintain a high level of organization.
Maintaining accurate and timely records of appointments, cancellations, and rescheduled appointments
Meet KPI requirements as directed.
Other assignments as directed.
Assist with other tasks if an employee is out or on leave.
B. Additional Duties Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly
C. Interpersonal Relations Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
Take Accountability: Take constructive feedback and prevent discourse among our peers.
Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.
Be Professional: Wear business casual attire (please see dress code policy).
Competencies Adaptability
Attention to Detail
Customer Service
Decision Making
Dependability
Ethics
Interpersonal Skills
Job Knowledge
Conflict Management
Organization Skills
Productivity
Self Development
Teamwork
Performance Standards & Measurement Compliance with essential and incidental duties; compliance with company policies and procedures.
Compliance with state and federal laws and regulations applicable to the business.
Equipment, Tools & Machines
Use of computer, telephone, and other office equipment such as a printer and fax.
Use of company network and email domain.
Working Conditions Air conditioned and well-illuminated office environment and outdoor environment.
May have several responsibilities at once. Interaction with other is constant and can be interruptive.
Work may be stressful at times due to high level workflow.
Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
Participates in educational training, orientations, or compliance programs as needed to maintain competency.
If you must leave your employment with our company, we request employee’s to give us at least 14 days resignation notice in writing.
Demands Enthusiastic self-starter operating with sustained energy and showing great initiative.
Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
Excellent organizational skills.
Accepts constructive criticism well in an open and non-defensive manner.
Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
Ability to function independently and with flexibility.
Ability to work under pressure, handle multiple tasks and interruptions.
Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
Ability to sit, stand, or walk for extended periods of time.
Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.
Qualifications
Education: High School Diploma or equivalent.
Experience: 1 year customer service experience is required.
Prior call center experience is preferred.
Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.
Patient Access Specialist jobs in Jersey City, NJ, United States
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