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Atlas Roofing Corporation
Atlanta, GA, United States
Atlas Roofing Corporation seeking a Customer Service Manager for our shared-services Finance department based in the Atlanta, GA office. Customer Service Manager Primary Responsibilities The Customer Service Manager is responsible for providing the leadership, training and resources to the Account Executive team to manage the customer experienc
Job Source: Atlas Roofing CorporationLGI Homes
Atlanta
Job Description Job Description LGI Homes is seeking a Customer Service Manager for our Atlanta market. As one of the World’s Most Trustworthy Companies and a Top Workplace in the USA, LGI Homes has a notable legacy of homebuilding excellence. We are seeking a candidate who is self-motivated and eager to dive in to the LGI Homes systems and
Job Source: LGI HomesTerrata Homes
Atlanta, GA, United States
LGI Homes is seeking a Customer Service Manager for our Atlanta market. As one of the World’s Most Trustworthy Companies and a Top Workplace in the USA, LGI Homes has a notable legacy of homebuilding excellence. We are seeking a candidate who is self-motivated and eager to dive in to the LGI Homes systems and culture. The Customer Service Manager w
Job Source: Terrata HomesRELIANCE WORLDWIDE
Atlanta
Job Description Job Description POSITION: Customer Service Manager REPORTS TO : Customer Service Director Plumbing Matters. We make it better. Our innovative products, built on a tradition of excellence, serve markets across plumbing, heating, construction, and fluid technologies to make our customers’ lives easier, while sustainably de
Job Source: RELIANCE WORLDWIDEOrteccommunications
Atlanta, GA, United States
Customer Service Manager Full Time NEW **POSITION SUMMARY** As a Service Manager you will lead service communications with customers within US region. You will have frequent contact, attend to operational calls, and manage client escalations. In addition to managing operational support, you will organize meetings and pro-actively communication w
Job Source: OrteccommunicationsStaff Financial Group
Atlanta, GA, United States
Customer Service Manager- Corporate Office with Growth Potential The position will work closely with management Sales Reps to assist customers and vendors. Duties and Responsibilities: Assist customers over the phone with order requirements, including quoting inventory, pricing, lead-times, etc. Execute all aspects of orders including creating
Job Source: Staff Financial GroupMilano Di Rouge/Making Dreams Reality (MDR), LLC
Marietta
Job Description Job Description Position Overview The Customer Service Manager will lead our customer service team in delivering exceptional service experiences to our customers, ensuring they feel valued and connected to the Milano Di Rouge brand. This role is crucial for maintaining and enhancing customer satisfaction and loyalty through eff
Job Source: Milano Di Rouge/Making Dreams Reality (MDR), LLCLGI Homes
Atlanta, GA, United States
LGI Homes is seeking a Customer Service Manager for our Atlanta market. As one of the World's Most Trustworthy Companies and a Top Workplace in the USA, LGI Homes has a notable legacy of homebuilding excellence. We are seeking a candidate who is self-motivated and eager to dive in to the LGI Homes systems and culture. The Customer Service Manager
Job Source: LGI HomesAtlanta, GA, United States
POSITION: Customer Service Manager
REPORTS TO : Customer Service Director
Plumbing Matters. We make it better.
Our innovative products, built on a tradition of excellence, serve markets across plumbing, heating, construction, and fluid technologies to make our customers' lives easier, while sustainably delivering unrivalled returns. We are publicly traded on the Australian Stock Exchange (ASX) and headquartered in Atlanta, Georgia, USA with regional headquarters in Brisbane, Australia and London, UK. Our global family of brands are driven to make a lasting impact - we are better for our planet, better for our people, and better on our commitments. We operate in 45 facilities across 20 countries. We're acquisitive and we're laser-focused on growth.
Overview
The Customer Service Manager's job is primarily to assess, address, and assist in the day-to-day functionality and effectiveness of this department. The manager will work closely with Customer Service, Sales, Accounting, and other departments as needed. This position is a hands-on role and the link to ensure that the necessary responsibilities of Customer Service and Sales Support are fully defined, understood, deployed and leveraged.
Principal Responsibilities
Serve as a day to day contact with other departments to ensure department functionality is consistent and effective
Respond promptly to field sales inquiries and escalations
Assist in the creation and execution of department process improvements
Manages a team of assigned service representatives and ensures they comply with company guidelines particularly related to quality of service
Monitor team activity and workflow
Recognize and assist in responding to training and disciplinary needs within the team as appropriate
Process Warranty and Courtesy payment requests as needed
Collects data and prepares reports on customer complaints and inquiries
Prepares monthly reports summarizing the assigned customer service team's performance
Track team members KPI and report weekly/monthly on performance
Create and recognize opportunities for growth and development for customer service team members
Provide regular and meaningful feedback and direction throughout the year regarding individual performances within assigned team
Administer mid-year and yearly performance reviews for all assigned team members
Assist with additional monthly reporting as needed
Oversee and ensure ISO compliance through random internal audits and QMS document review
Ensure support of all RWC brands by taking part in meetings and training as appropriate
Administer new staff training on policies, processes, and relevant systems
Support team members and assist/provide back-up in those efforts as a part of the function of this role when staff is short, or as work volume requires
Travel as needed to provide training and support to team members in other corporate locations
Maintain other responsibilities as directed when department director is otherwise unavailable
Other duties as required
Essential Functions
Ability to work in a team environment as well as being a self-starter of improvement projects
Excellent management and supervisory skills.
Exceptional verbal and written communication skills
Exceptional troubleshooting skills
Extensive knowledge of customer service procedures and principles
Analytical, organized with attention to detail
Must be able to communicate effectively, both verbally and in writing
Must have the ability to work well within a business environment and the ability to multi-task
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
Ability to coach and mentor customer service representatives
Education, Knowledge, Skills and Expertise
Bachelor's Degree preferred
At least three to five years of customer service experience required
Previous experience in a supervisory or management experience required
Must be proficient in Microsoft Office Programs including Word, Excel and Power Point
Experience in Business Management Software (i.e., SAP) is preferred but not required
Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners.
Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, and make accurate and timely decisions.
Have experience and the ability to multi-task and work independently in a fast paced environment and have strong analytical and problem solving skills.
Working Conditions
This position will be in an office environment
Physical Demands
Job requires both sitting and standing. Excellent vision, hearing and speech are required to perform essential functions of the job.
Benefits Include
Traditional and Roth 401k - with up to 4% company match
Health insurance
Dental insurance
Vision insurance
Employee assistance program
Flexible spending account
Life insurance
Paid time off
Tuition reimbursement
Employee Stock Share Plan
100% paid 10-week maternity leave
100% paid 2-week paternity leave
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Customer Service Manager jobs in Atlanta, GA, United States
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