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Asurion
Houston, TX, United States
We would love for you to explore other opportunities within Asurion. Our Lead Retail Sales Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. At uBreakiFix by Asurion, we don’t just assist our customers with techni
Job Source: AsurionAsurion
Pasadena, TX, United States
Our Lead Retail Sales Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. At uBreakiFix by Asurion, we don’t just assist our customers with technical issues — we provide a positive experience for our employees, help
Job Source: AsurionAsurion
Baytown
Our Retail Sales Technician role has big-time impact If you enjoy helping people repair and get to know their tech devices, this role is for you. At Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests. uBreakiFix by Asurion
Job Source: AsurionAsurion
Houston, TX, United States
We would love for you to explore other opportunities within Asurion. Our Retail Sales Technician role has big-time impact! If you enjoy helping people repair and get to know their tech devices, this role is for you. At Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create
Job Source: AsurionAccenture
Houston, TX, United States
We are… We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn’t mean being ahead of the curve; new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world what’s possible as you
Job Source: AccentureHouston Astros
Houston, TX, United States
Department: Retail Reports to : Manager, Retail Operations Classification: Part-Time/Non-Exempt (Seasonal) Summary/Objective: Under the direction of Retail Operations Manager, this part time position oversees store operations and provides direction to retail associates in accordance with Company’s customer service standards and applicable o
Job Source: Houston AstrosVisionworks of America, Inc.
Missouri City, TX, United States
Store 1384, Missouri City, Texas, United States of America Job Description Posted Tuesday, October 3, 2023 at 4:00 AM About Us: Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patien
Job Source: Visionworks of America, Inc.Visionworks of America, Inc.
Houston, TX, United States
Posted Monday, April 22, 2024 at 4:00 AM About Us: Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping cu
Job Source: Visionworks of America, Inc.Pasadena
Our Lead Retail Sales Technician role has big-time impact If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.
At uBreakiFix by Asurion, we don't just assist our customers with technical issues — we provide a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.
Starting Pay - $19, per hour + uncapped sales & repair incentive potential
Average incentive potential of $550/month & Top incentive potential of $2,600/month, based on performance
We take care of you (benefits/perks):
Competitive hourly and incentive-based pay
Generous medical, dental and vision benefits program
401(K) retirement savings plan with employer match
Paid time off
Tuition reimbursement
Ongoing training to grow your skills
As a Lead Tech, here's what you can expect to do:
We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. This role is responsible for overall store operations, creating a great customer experience within our retail stores, and developing and coaching our expert technicians.
Perform repairs on all devices Enhance customer experience with our 'serve, solve, and sell' method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
Supervise, train and coach tech experts
Stand in as store manager when needed
Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs
Ensure all work orders (WOs) are addressed by end of day (EOD)
Oversee all buybacks and return material authorizations (RMAs)
Manage back of house (BOH) and ensure new processes and procedures are followed
Order and manage inventory
Ensure PPE supplies are ordered and utilized, and safety standards are met
Here's what you'll bring to the team:
1+ years of customer service/retail sales experience
6+ months of smartphone repair experience or equivalent
1+ years of retail supervisory experience or equivalent (preferred)
High school diploma or GED (preferred)
Inventory supervisory experience; inventory counts, live inventory management or equivalent
Proficient in Microsoft Office with an emphasis on Excel
Effective verbal and written communication skills
Customer service skills
Motivation to meet and exceed evolving key performance goals
Technical, problem-solving, and organizational talents
Ability to work flexible hours, including weekends and holidays
Reliability and flexibility in difficult situations
The ability to quickly adapt in an ever-changing environment
Get to know us:
As the world's leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.
Lead Retail Sales Technician jobs in Pasadena
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