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Method Financial
Washington, DC, United States
Meet Method We built Method to propel consumer finance into the next decade. Method's APIs are redefining financial connectivity with real-time, read-write, and frictionless access to all consumer liability data with integrated payment rails. The composability of our APIs and robust integrations into 10,000+ financial institutions allows lenders,
Job Source: Method FinancialMethod Financial
Washington, DC, United States
Meet Method We built Method to propel consumer finance into the next decade. Method's APIs are redefining financial connectivity with real-time, read-write, and frictionless access to all consumer liability data with integrated payment rails. The composability of our APIs and robust integrations into 10,000+ financial institutions allows lenders,
Job Source: Method FinancialBalfour Beatty Communities
Silver Spring, MD, United States
Balfour Beatty Investments - North America Balfour Beatty Investments - North America Customer Experience Specialist Balfour Beatty Investments - North America Customer Experience Specialist Silver Spring, MD 20902 Who we are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are
Job Source: Balfour Beatty Communities2020 Tech IQ
Fairfax, VA, United States
ABOUT THE OPPORTUNITY Must be a United States citizen holding Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area. Applicants must be currently authorized to work in the United States without the need for visa sponsorship
Job Source: 2020 Tech IQFederal Aviation Administration
Washington, DC, United States
** Customer Experience Analyst** **Department of Transportation** ** Office of Information & Technology, Business Partnership Service, APS-002** **Location** 1 vacancy in the following location: + ** Travel Required** Occasional travel - The job may require travel from time- to-time, but not on a regular basis. The travel may be for training or o
Job Source: Federal Aviation AdministrationFive Below Inc
Woodbridge, VA, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Woodbridge, VA 22192 time type Full time posted on Posted 4 Days Ago job requisition id JR39499 At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go
Job Source: Five Below IncGrant Leading Technology
Washington, DC, United States
Job Description Job Description Customer Experience (CX) Specialist Hybrid Grant Leading Technology is seeking a candidate for a Customer Experience (CX) Specialist to join our conversational channels dynamic team. Our Conversational Channels team creates self-service tools to automate the customer service experience. Our team utilizes Conversat
Job Source: Grant Leading TechnologyUnited Fray
Washington, DC, United States
The Opportunity Do you have a passion for all things sports? United Fray is offering an internship to college students or young professionals interested in pursuing a career in sports management and/or sports administration. We are looking for interns who can spend a minimum of 20 hours a week working with our sports team during the day and/or in
Job Source: United FrayArlington, VA, United States
** Head of Customer Experience**
Insurance Information Institute Arlington, Virginia
**About The Institutes and the Insurance Information Institute**
*A not-for-profit organization located in beautiful Malvern, PA, The Institutes have been the leading provider of risk management and property-casualty insurance education for more than 100 years. By living our valuesPut the Customer First, Do What You Say, Work Together, Be Innovative and Do the Right Thing our talented team delivers innovative solutions that best empower risk and insurance professionals to help those in need. In 2019, The Institutes was named a Top Workplace by Philly.com for the fifth time. We understand the importance of work-life balance and provide excellent benefits and a friendly and team-focused work environment to drive employee engagement.*
*Founded in 1960, the Insurance Information Institute (Triple-I) provides objective, fact-based information about insurance while also being a trusted source of unique, data-driven insights which inform and empower consumers. Triple-I strives for people to have the information they need to make educated decisions, manage risk, and appreciate the essential value of insurance. More than 60 insurance company members support Triple-I, including nine of the 10 largest writers of property/casualty insurance in the United States. Its focus is to create and to disseminate information; and it neither lobbies on behalf of the insurance industry sell insurance directly.*
**Head of Customer Experience**
We have an excellent opportunity for the Head of Customer Experience to oversee and direct all externally focused Company business operations that affect the experience of Triple-I members. The ideal candidate will be innovative, driven and solution oriented. If you looking to make an impact and eager to join a collaborative and culture-driven team, we would love to meet you!
**What You'll Do:**
* Lead the development and oversee the execution of innovative member growth and engagement strategies across the Triple-I.
* Oversee the development and implementation of the Triple-I membership engagement strategy.
* Develop, monitor and report on metrics for assessing the effectiveness of Triple-I member recruitment, engagement and retention programs and activities.
* Collaborate with teams across The Institutes enterprise to identify opportunities to align Triple-I member growth strategies with overarching organizational goals.
* In alignment with the organizations mission and values, direct the development of customer service processes designed to support Triple-I organizational goals related to enhancing customer experience and delivering value.
* Ensures effective long-term problem resolution with internal and external customer issues. Monitor programs and procedures to ensure on-time delivery of customer satisfaction. Set performance standards to meet service goals of company.
* Cultivate a positive workplace environment through effective leadership, relationships and empowerment of employees. Train, develop and manage staff to achieve organizational goals.
* Establish policy and procedures that ensure high customer satisfaction while not sacrificing content standards.
* Ensure all departments are coordinating with each other to create a seamless and delightful customer experience.
**Education and Experience**
* Undergraduate degree required. Graduate degree preferred.
* 7+ years of customer service, membership or related experience required.
* Proven experience in leading and managing customer-facing teams required.
* Strong verbal and written communication skills. Must possess the ability to interact and influence all levels of the organization.
* Proficiency in Microsoft Office Suite required (Office 365, Word, PowerPoint, Outlook).
* Experience in program management and development preferred.
* Prior experience and/or working knowledge of the risk management or commercial insurance industry is a plus.
* Experience in a membership organization or other not-for-profit organization preferred.
To enforce the importance of work-life balance, employees enjoy excellent benefits, including:
* 401(k) plan with company contribution up to 16%
* Generous time off package that includes paid vacation, personal, sick and holidays
* Paid maternity and parental leave
* Tuition reimbursement
* Medical, dental, vision and prescription coverage
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Head of Customer Experience jobs in Arlington, VA, United States
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