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Lanvera
Coppell, TX, United States
THE COMPANY Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications including invoices, statements, tax forms, collection letters, compliance notices, and other business-critical documents to any delivery channel includi
Job Source: LanveraGlobant
Dallas, TX, United States
At Globant, we dream and build Digital Journeys that matter to millions of users. We do that by leveraging engineering, design and innovation with our own industry-leading practices, like our Agile PODs and specialized Studios. We want you to join us in creating these journeys for the biggest clients in retail, travel, banking, e-commerce and media
Job Source: GlobantCareGuide Advocates
Dallas, TX, United States
Job Description Job Description CareGuide believes everyone should have access to affordable healthcare. With over 25 years of experience in the health benefits industry, our expertise and innovative tools allow us to provide unmatched healthcare cost savings to our members. We are seeking a proactive and client-oriented Client Partner to act as
Job Source: CareGuide AdvocatesAcqueon Technologies Inc
Dallas, TX, United States
Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversatio
Job Source: Acqueon Technologies IncAmerican Heart Association
Dallas, TX, United States
Overview As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career. The American Heart Association has a great opportunity for a Client Support Specialist I, Profession
Job Source: American Heart AssociationGartner
Irving, TX, United States
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making
Job Source: GartnerCLevelCrossing
Dallas, TX, United States
For over two decades, we’ve worked with a steady stream of the world’s best brands like Nike, Apple, DIRECTV, Apple, etc. We’re a global agency that remains true to our Canadian roots - we’re transparent, honest, passionate, and have a can-do attitude that our clients notice and appreciate. Our executive and global leadership team use an open and a
Job Source: CLevelCrossingCLevelCrossing
Dallas, TX, United States
We are looking for a seasoned, dynamic EVP Client Partner to join our Executive team and lead one of our largest accounts. Based in Dallas, you will be responsible for the overall success of the team, the quality of work and deliverables and the financial health of the business. You will be leading a team of 120 people across North American offices
Job Source: CLevelCrossingDallas, TX, United States
Salesforce Professional Services helps customers transform and build what’s next for business - with technology. We seek an expert strategic business leader with shown success who can lead the Board of Directors and C-suite of our customers to transform business, operations, and technology to drive business outcomes. As a trusted advisor, they will lead account planning, be heavily involved in presales and work collaboratively with industry authorities to assemble well-thought out strategies for our Insurance customers. They will be responsible for coordinating adoption and consumption of our technology, building and leading customer relationships, CSAT, and service delivery.
The ideal candidate will bring diverse IT and/or Management Consulting background and knowledge of industry trends, demonstrating this credibility as a strategic advisor to our customers, partners, and internal teams across Salesforce.
The candidate will be able to craft innovative, forward-looking strategies while clearly defining the path forward, owning the changes to IT strategy, policies, processes, people, governance and partnerships.
In this role, you will be the voice of the customer to craft and implement a strategy to build mind-share and broad adoption of Salesforce technologies. Critical to the role is the ability to think strategically about business, product, and technical challenges as you drive customers’ efficiencies, cost savings, and quick innovation available on the Salesforce platform.
Your Impact
Actively participate in the pursuit process of our large scale deals, working cross-functionally within Salesforce to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements.
Work hand in hand with internal teams (Sales, Success, TMP and Support) to develop and lead strategy and drive customer adoption initiatives. Maintain through the life of the relationship.
Responsible for communications with the client and within Salesforce up to the CxO level regarding expectations, performance, governance and issue escalation/resolution during the course of delivery to ensure success.
Accountable for supervising end-to-end service delivery and ensuring all contractual commitments are met. Works with the customer to amend and approve changes as necessary.
Drive entrepreneurial changes needed to achieve the customers' objectives, advised by deep industry and product expertise.
Optimally leads and encourages the Salesforce Professional Services team members engaged in the services delivery. Mentor and develop the team.
Anticipates, mitigates, and leads risk to Salesforce and the customer.
Participates in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers.
Minimum Requirements
10+ years experience leading enterprise-level technology transformation programs at Fortune 500 companies
15+ years of relevant consulting experience in professional services, including business development, management of client relationships and delivery oversight
Experience with Salesforce products/platform
Experience working with customers to understand and solve their most pressing business challenges
Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness.
Knowledge of technical competence to work with technical teams to develop comprehensive operational plans and address technical issues
Significant experience leading C-suite relationships at customers
Experience working on pursuit teams and participating in the proposal development process
Travel up to 50%
Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
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Email Alert for Client Partner (Professional Services) jobs in Dallas, TX, United States
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