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The Greenwich Hotel
New York, NY, United States
Front Desk Supervisor for Luxury Hotel Job description – Our ideal Front Desk Supervisor will integrate seamlessly into our dynamic Front Desk Concierge team. This individual must be a proven leader with the ability to graciously solve problems, remain cool in challenging situations and provide a balanced, consistent voice of reason. The Front Desk
Job Source: The Greenwich HotelHilton Garden Inn
Jamaica, NY, United States
Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Compensation: $21/hr Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus Interview, select, train, schedule, coach, and supp
Job Source: Hilton Garden InnVolunteers of America-Greater New York
Queens, NY, United States
Front Desk Supervisor Queens, NY, USA Req #2997 Tuesday, May 21, 2024 Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transition
Job Source: Volunteers of America-Greater New YorkDentistry for Children
Cliffside Park, NJ, United States
Overview Compensation: $23-$24/hour Do you thrive in a fast-paced environment and enjoy leading a team? Are you passionate about excellent customer service and ensuring smooth operations? If so, this our Front Desk Supervisor position might be perfect for you! In this role, you will play a crucial role in ensuring the efficient and welcoming atm
Job Source: Dentistry for ChildrenMeyer Jabara Hotels
Queens, NY, United States
Guest Services Supervisor Guest Services Supervisor The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a n
Job Source: Meyer Jabara HotelsFairfield Inn & Suites by Marriott New York Manhattan/Downtown East
New York, NY, United States
Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Compensation: $21-23/hr Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus Interview, select, train, schedule, coach, and su
Job Source: Fairfield Inn & Suites by Marriott New York Manhattan/Downtown EastVolunteers of America-Greater New York
Brooklyn, NY, United States
Front Desk Supervisor Brooklyn, NY 11221, USA Req #3127 Friday, April 12, 2024 Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, t
Job Source: Volunteers of America-Greater New YorkThe Fifth Avenue Hotel
New York, NY, United States
Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensurin
Job Source: The Fifth Avenue HotelBrooklyn, NY, United States
Front Desk Supervisor
Reports to: Director of Front Office
Intro
The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort – we pride ourselves on offering warm hospitality to all.
We understand that for our Colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.
Overview
The ideal candidate is an experienced, high-energy and empowered individual who will proactively provide constant support and guidance to our entire team regarding people resources, systems and SOPs.
The Front Desk Supervisor is responsible for overseeing the guest experience and ensuring all SOPs and processes in place are followed by the GSA team.
Responsibilities
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service: Interact with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
Maintain cleanliness of Lobby + Front Desk areas, restocking area where needed. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Manage Guest requests, inquiries, and complaints promptly, escalating to FOM where necessary.
Ensure that Unifocus complaints are entered and resolved by end of shift.
Compose Daily Shift Handover Report and Reply to Front Desk Info email inbox.
Assist with Online Travel Agency guest review responses. i.e. Expedia, Google.
Participate and conduct AM/PM shift meetings ensuring team is well informed. Monitor the performance, standards, and appearance of the team with an emphasis on training and team work by Coaching and supporting associates. Maintain and encourage a professional atmosphere at all times (Conversations, tone, demeanor, uniforms, etc.)
Maximize sales revenues through up-selling and train Guest Service Agents on up-sell techniques.
Review remaining due out rooms and place courtesy calls.
Complete weekly inventory with AFOM to turn in to FOM/DOFO on Tuesdays.
Perform other duties as requested by management.
Skills You are a great communicator both verbally and in writing.
Outstanding organizational and time management processes.
Must be knowledgeable of management company policies and property community policies.
Exhibits a high level of professionalism in all interactions/situations.
Qualifications 3+ years’ hospitality experience, preferably in the luxury hotel arena.
1+ year leadership experience
Must be knowledgeable of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
Must be able to maintain confidentiality of sensitive guest and colleague information.
Capacity to work varied shifts – including weekends and holidays.
Ability to develop, plan, and implement short and long-range goals.
Email Alert for Front Desk Supervisor jobs in Brooklyn, NY, United States
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