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Retail Operations Manager

Hayward, CA, United States

Airport Home Appliance is a retailer or Premium and standard appliances. We are rewarding and customer-centric.

Our work environment includes: Casual work attire

Modern office setting

The Retail Operations Manager (ROM) reports to the Store Manager and is responsible for successfully operating the retail operations of the Store location. The ROM provides leadership and guidance to Sales associates a to drive sales, retail operations and a positive customer experience. The ROM participates in the hiring and training processes to support the delivery of key performance indicators (KPIs).

Key Roles and Responsibilities: Leadership

Model company values in all actions, communication, and decision-making

Participate and provide input during the hiring processes for Retail Operations Leads and Associates

Work with t Store Manager to support the training and development of the team

Operations

Assume all responsibility and accountability for the day-to-day retail operations by effectively managing Leads and Associates

Work with direct reports to execute visual and merchandising standards for retail operations

Work with direct reports to execute all pricing, signage, and displays are accurate

Oversee the execution of merchandising direction, customer campaigns, and sales promotions are executed

Regularly communicate with Store Manager to discuss strengths, opportunities, and trends in business

Key Performance Indicators (KPIs) Work with the Store Manager to maintain employee retention and engagement levels on at or above industry average

Achieve the retail financial performance goals, such as sales comp, units per transaction and overall customer satisfaction score

Compliance Ensure the retail team operates in accordance with company policies and procedures

Customer Experience Consistently create a positive customer experience through the utilization of the sales and customer service programs

Escalate more complex customer service issues to the Store Manager

Requirements Skills Required:

Financial and Business Acumen: Evaluate financial and business indicators and translate data into actionable information to drive results

Service Focus: Place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer

Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others

Process Management: Take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment

Drive Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measure, monitor and review performance, and provide timely and relevant feedback

Team Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone

Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions

Education & Experience: 3-5 years of experience in retail management

Job Type: Full-time

Schedule: 8 hour shift

Day shift

Holidays

Overtime

Weekend availability

Work Location: Multiple Locations

Job Type: Full-time

Pay: $62,400 per year

Job Type: Full-time

Pay: $64,480.00 per year

401(k)

Health insurance

Paid time off

Vision insurance

3 years

Shift: 8 hour shift

Weekly day range: Experience: Customer service: 3 years (Preferred)

Ability to relocate: Hayward, CA 94541: Relocate before starting work (Required)

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Retail Operations Manager jobs in Hayward, CA, United States

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