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Aditi Consulting
Austin, TX, United States
Summary: At Company, you will be part of a purpose-driven community dedicated to creating an ambitious and versatile work environment. In the Client's HIVE CRM team, you will be an integral member of a growing organization that supports our seller organizations across the globe, inspires passion, courage, and inventiveness by creating state of the
Job Source: Aditi ConsultingTexas Education Agency
Austin, TX, United States
MISSION: The Texas Education Agency (TEA) will improve outcomes for all public-school students in the state by providing leadership, guidance, and support to school systems. Core Values We are Determined: We are committed and intentional in the pursuit of our main purpose, to improve outcomes for students. We are People-Centered: We strive to att
Job Source: Texas Education AgencyCAPPS, Inc.
Austin, TX, United States
Job Description MISSION: The Texas Education Agency (TEA) will improve outcomes for all public-school students in the state by providing leadership, guidance, and support to school systems. Core Values : • We are Determined: We are committed and intentional in the pursuit of our main purpose, to improve outcomes for students. • We are Peopl
Job Source: CAPPS, Inc.Texas Health and Human Services
Austin, TX, United States
Job Description The DFPS Management Consulting Group assists agency leadership in improving the efficiency, effectiveness, and outcomes of their operations and programs to support the agency’s mission. Our team of highly skilled and experienced consultants provide professional advice and expertise to DFPS programs and support divisions. The Manag
Job Source: Texas Health and Human ServicesTexas Health and Human Services
Austin, TX, United States
Job Description Data Analyst III: The Data Analyst III within the IIS Analytics Group performs routine (journey-level) data analysis work as assigned by the IIS Analytics Group manager. Work involves data analysis and reporting of immunization data and refining analytical processes in support of Texas' Immunization programs which includes the Te
Job Source: Texas Health and Human ServicesCentene Corporation
Austin, TX, United States
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, youll have access to competitive benefits including a fresh perspective on workplace flexibility. **Position Purpose:** Responsible for analytic data needs of
Job Source: Centene CorporationBayone
Austin, TX, United States
Notes from the HM Call:EBAYJP00021211Location : Austin, TX preference. 2 nd option is San Jose. 3 days onsiteDuration : End of the year, potential to extendManager : Praveen Katakam : https://www.linkedin.com/in/ praveen-katakam-60bb023 /QA Analyst IIIIf the candidate is found in San Jose, put the BR on top of the resume and submit.Day to Day-
Job Source: BayoneAditi Consulting
Austin, TX, United States
Summary: We are seeking a highly skilled Test Engineer to join our team. The Test Engineer will work closely with the development team to identify test cases and develop automated test scripts to ensure that our software products meet the highest standards of quality. The ideal candidate will be responsible for designing, developing, and maintainin
Job Source: Aditi ConsultingAustin, TX, United States
5+ years of industry experience in ecommerce/services industries
5+ years of prior experience as Business Systems Analyst or similar role
Extensive experience in contact center operations, contact center technologies, and contact center strategies
Specific experience and expertise in Enterprise level architecture and in large scale global operations with conceptual understating of CRM applications
Past development or technical experience in Contact Routing platforms or in defining solutions and designs for contact experiences
Comfortable with high pressure, high profile and fast-paced projects
Exposure to Technical Project management and Prioritization process
Strong written and verbal communication skills
Expertise in Excel, SQL and other similar tools for data analysis
Strong visualization skills or ability to put together a strong data narrative on solutions/experiences
Expertise in JIRA and Agile methodology
Proven understanding of high-performing organizations with Release cycles
2+ years of Routing Development Experience in Genesys Contact Center Solutions
Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
Experience in troubleshooting routing issues in production
Responsibilities Review and/or support the development of Contact Routing requirements/solutions for various contact experiences
Interact with stakeholders to facilitate collaboration between the business, and technical teams to define and deliver solutions
Perform in-depth analysis to identify high-level business and functional requirements
Create and maintain requirements and functional documentation to support the development and QA processes while driving Contact Routing solutions with the stakeholders
Design, develop, deploy and maintain global routing configurations
Be the Point of Contact for routing related changes, and troubleshooting
Become a subject matter expert on the various systems, functions, and global processes by Understanding the technology solutions and tools in place to be able to convey the existing or changing technology to the business in a non-technical manner
Drive discussions to investigate/ troubleshoot on issues for resolution
Documenting changes and presenting updates to Senior Leadership team
Partnering with operations and Tech teams to identify, scope, and solution for immediate challenges as well as known considerations
Being able to adapt/ be flexible to changing priorities and have the customer success as the focus to drive critical experiences/solutions
Work with developers to manage sprints and perform Release Management tasks
Ability to define and monitor KPIs on solutions to drive continuous improvement
Analyze trends in product solutions to identify customer problems and new opportunities; partner with core teams to understand key drivers
Qualifications Bachelor's degree in Management / IT
5+ years of industry experience in ecommerce/services industries
5+ years of prior experience as Business Systems Analyst or similar role
Extensive experience in contact center operations, contact center technologies, and contact center strategies
Specific experience and expertise in Enterprise level architecture and in large scale global operations with conceptual understating of CRM applications
Past development or technical experience in Contact Routing platforms or in defining solutions and designs for contact experiences
Comfortable with high pressure, high profile and fast-paced projects
Exposure to Technical Project management and Prioritization process
Strong written and verbal communication skills
Expertise in Excel, SQL and other similar tools for data analysis
Strong visualization skills or ability to put together a strong data narrative on solutions/experiences
Expertise in JIRA and Agile methodology
Proven understanding of high-performing organizations with Release cycles
2+ years of Routing Development Experience in Genesys Contact Center Solutions
Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
Experience in troubleshooting routing issues in production
Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) a definite asset
Responsibilities Review and/or support the development of Contact Routing requirements/solutions for various contact experiences
Interact with stakeholders to facilitate collaboration between the business, and technical teams to define and deliver solutions
Perform in-depth analysis to identify high-level business and functional requirements
Create and maintain requirements and functional documentation to support the development and QA processes while driving Contact Routing solutions with the stakeholders
Design, develop, deploy and maintain global routing configurations
Be the Point of Contact for routing related changes, and troubleshooting
Become a subject matter expert on the various systems, functions, and global processes by Understanding the technology solutions and tools in place to be able to convey the existing or changing technology to the business in a non-technical manner
Drive discussions to investigate/ troubleshoot on issues for resolution
Documenting changes and presenting updates to Senior Leadership team
Partnering with operations and Tech teams to identify, scope, and solution for immediate challenges as well as known considerations
Being able to adapt/ be flexible to changing priorities and have the customer success as the focus to drive critical experiences/solutions
Work with developers to manage sprints and perform Release Management tasks
Ability to define and monitor KPIs on solutions to drive continuous improvement
Analyze trends in product solutions to identify customer problems and new opportunities; partner with core teams to understand key drivers
Day to Day Responsibilities of this Position and Description of Project:
Alternate Job title: Technical Systems Analyst...
Job Description:
Review and/or support the development of Contact Routing requirements/solutions for various contact experiences.
Interact with stakeholders to facilitate collaboration between the business, and technical teams to define and deliver solutions.
Perform in-depth analysis to identify high-level business and functional requirements
Create and maintain requirements and functional documentation to support the development and QA processes while driving Contact Routing solutions with the stakeholders.
Design, develop, deploy and maintain global routing configurations.
Be the Point of Contact for routing related changes, and troubleshooting.
Become a subject matter expert on the various systems, functions, and global processes by Understanding the technology solutions and tools in place to be able to convey the existing or changing technology to the business in a non-technical manner.
Drive discussions to investigate/ troubleshoot on issues for resolution.
Documenting changes and presenting updates to Senior Leadership team.
Partnering with operations and Tech teams to identify, scope, and solution for immediate challenges as well as known considerations.
Being able to adapt/ be flexible to changing priorities and have the customer success as the focus to drive critical experiences/solutions.
Work with developers to manage sprints and perform Release Management tasks.
Ability to define and monitor KPIs on solutions to drive continuous improvement.
Analyze trends in product solutions to identify customer problems and new opportunities; partner with core teams to understand key drivers.
Ability to work across organizational departments and develop positive relationships.
Required Qualifications :
Bachelor's degree in Management / IT
5+ years of industry experience in ecommerce/services industries
5+ years of prior experience as Business Systems Analyst or similar role.
Extensive experience in contact center operations, contact center technologies, and contact center strategies. Specific experience and expertise in Enterprise level architecture and in large scale global operations with conceptual understating of CRM applications.
Past development or technical experience in Contact Routing platforms or in defining solutions and designs for contact experiences
Comfortable with high pressure, high profile and fast-paced projects
Exposure to Technical Project management and Prioritization process
Strong written and verbal communication skills
Expertise in Excel, SQL and other similar tools for data analysis
Strong visualization skills or ability to put together a strong data narrative on solutions/experiences
Expertise in JIRA and Agile methodology.
Proven understanding of high-performing organizations with Release cycles.
Optional Qualifications :
2+ years of Routing Development Experience in Genesys Contact Center Solutions
Expert in Genesys Rules Engine and rules development
Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
Experience in troubleshooting routing issues in production.
Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) a definite asset Company information
AVA Consulting is a global Staffing and Services company that specializes in providing highly talented resources to our clients, either on a Contract basis or as Full Time Employees of our clients. We have many Fortune 1000 companies that have been our clients for years.The "Mantra" to our success is "Quality". We have been recognized and awarded by several of our clients as their preferred "Go To" company for their resource needs.Our deep understanding of client needs and a robust quality driven recruiting methodology has led to satisfied clients across many sectors including Information Technology (IT), Finance & Accounting, all types of Engineering (Civil, Mechanical, Electrical etc), Scientific, Healthcare, Admin/Clerical, Sales & Marketing, Business Professional and many more.There is an unmatched passion running through our veins! We love to provide superior service to our clients.We Specialize in the following areas:Customer Relationship ManagementBusiness Process OutsourcingFinding and recruiting highly talented resourcesOther Professional Services such as SOW
Computer Software, Information Technology and Services, Management Consulting, Human Resources, Staffing and Recruiting
Privately Held
Company Specialties:
Business Process Outsourcing, IT Consulting, Statement of Work (SOW) Services, and Staffing & Recruitment
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Business Analyst (IT) III jobs in Austin, TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.