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Great Wolf Resorts
Colorado Springs, CO, United States
Pay: $60000 per year - $65000 per year At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures. Essential Duties & Responsibilities Manages the execution of all operations in Guest Services
Job Source: Great Wolf ResortsHome 2 Suites Colorado Springs
Colorado Springs, CO, United States
Benefits: 401(k) Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexibl
Job Source: Home 2 Suites Colorado SpringsGreat Wolf Lodge
Colorado Springs, CO, United States
Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property. Audits Guest Service, Manager, Guest, Operations, Hotel
Job Source: Great Wolf LodgeDevil's Thumb Ranch
Colorado Springs, CO, United States
Job Type Full-time, Part-time Description Perks/Privileges of Employment: PT or FT Hours available 128 hours of Paid Time Off if FT, Year Round employment status Affordable furnished housing, if working a minimum of 35 hours/week or more Health, Dental & Life & Vision Insurances, plus 401k Employer Match of up to $2,000 annually-if FT, Year-Rou
Job Source: Devil's Thumb RanchSunWater Spa
Manitou Springs
Job Description Job Description Salary: $15/hour Company Overview: SunWater Spa, a unique and modern mineral soaking pool facility, with a focus on the healing arts, mineral water therapies, spirituality and local history in Manitou Springs, CO. SunWater Spa is nestled in the beautiful Rocky Mountains, at the base of Pikes Peak. Job Summary: This
Job Source: SunWater SpaVillage Realty
Colorado Springs, CO, United States
We're looking for the brightest and best Guest Services Agent that retains a friendly, welcoming demeanor, excellent service, and that will play a vital part in making our guests' vacation memorable from registration to checkout. Requirements: Professional appearance and a positive, can-do attitude. Greet all guests and make them feel welcome. Ac
Job Source: Village RealtyDrury Hotels
Colorado Springs, CO, United States
Starting wage is $17.50, or higher depending on experience! Property Location: 1170 InterQuest Parkway - Colorado Springs, Colorado 80921 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you
Job Source: Drury HotelsESA Management, LLC
Colorado Springs, CO, United States
Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors. Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and
Job Source: ESA Management, LLCColorado Springs, CO, United States
Job Description Pay: $60000 per year - $65000 per year
At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.
Essential Duties & Responsibilities
Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)
Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property
Audits systems & reviews reports understanding gaps in performance execution of brand and service standards
Assists with guest services functions as needed
Assists in training staff and developing for potential career advancement
Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc.
Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience
Basic Qualifications & Skills
High School Diploma or equivalent education/experience
1+ year previous Front Desk/Guest Service management experience
Must be flexible regarding schedule, based on business demands
Previous experience demonstrating strong customer service
Successful completions of a criminal background check and drug screen
Desired Qualifications & Skills
Bachelor's Degree in Hospitality, Hotel Management or related field
Ability to multi-task and prioritize a variety of tasks with minimal direction
Proven teamwork skills
Enthusiastic and energetic
Excellent communication skills
Physical Requirements
Ability to lift up to 20 pounds
Able to sit and/or stand for long periods of time
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Guest Services Manager jobs in Colorado Springs, CO, United States
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