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Swinerton
Oregon City, OR, United States
J9161 The IT Service Desk Technician will be responsible for supporting the functions of the SOLV IT Service Desk while providing excellent customer service to all service desk users. Effectively supports the day-to-day needs of our organization, employees, and company leaders. This position will be based in Bend, OR . Position Responsibilitie
Job Source: SwinertonCovenant Technology Solutions
Gladstone
Job Description Job Description Salary: $65K+ DOE GENERAL SUMMARY: This is a work from home position with possible on sites in the Portland Metro We are looking for a competent Service Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve
Job Source: Covenant Technology SolutionsSkiltrek LLC
Beaverton, OR, United States
Job Title: Lead Data Analyst Duration: 4+ Month Location: Beaverton, OR Summary 7+ years proven work experience in Data Analyst or Business Data Analyst role Strong Experience in SQL and a scripting language such as Python or R Strong problem solving and analytical skills with the ability to collect, organize, analyze, and disseminate significa
Job Source: Skiltrek LLCWillamette University
Portland, OR, United States
Attention Current Willamette University Employees: In order to apply for posted positions, please close this window and log into your Workday account and apply through the Jobs Hub application. ABOUT WILLAMETTE UNIVERSITY Willamette University is a nationally-renowned private liberal arts university with graduate programs in business, law, data
Job Source: Willamette UniversityInsight Global
Wilsonville, OR, United States
Job Description An employer in Wilsonville, OR is looking for a Tier 1 Helpdesk Technician to join their Service Desk team. This role will be responsible for troubleshooting internal applications and technology, dealing with about 20 tickets a week. They will also be involved with wiping old technology - including iPads, hardware, and PC's. The id
Job Source: Insight GlobalTWO95 International
Portland, OR, United States
Title: IT Service Desk Specialist Location: Portland, Oregon Duration: 11 months Term (Contract) Roles & Responsibilities The person selected to fill this position will be expected to provide quality first level computer help via phone and/or email; (Tier I) incident/problem tracking, escalation and communication; computer access request processing
Job Source: TWO95 InternationalArmstrong Automotive
Gladstone
Job Description Job Description Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Armstrong. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. At Armstrong, we
Job Source: Armstrong AutomotiveVolcano Harley-Davidson
Gladstone
Job Description Job Description Job Title: Service Technician Department : Service Supervisor: Service Manager Summary Description Repair, customize, maintain, or overhaul both customer and dealer owned motorcycles as close to the allotted time schedule as possible with excellent quality. Duties and Responsibilities Accept work assignments fr
Job Source: Volcano Harley-DavidsonPortland
Job Description Job Description Salary: DOE
Job Description
The Service Desk Technician role is designed to provide first-level support for service requests received via phone, email, and ticketing system. The SD tech should have excellent communication skills and the patience to communicate with a variety of interdisciplinary teams and users. The SD tech should be able to diagnose, resolve, and document technical problems quickly and accurately. The ability to work in a team environment is essential.
Responsibilities
Answer incoming phone calls, create service request tickets, perform follow-ups to service requests, gather information from service requestors, etc.
Review, analyze, prioritize, and resolve monitoring tickets.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and patching.
Install, modify, and repair computers, printers, and peripheral hardware and software, and perform data migrations.
Troubleshoot and resolve network connectivity including switches, routers, modems, firewalls, VPN, wireless, and remote access.
Perform service both remotely and onsite.
Clean PCs, printers, and other technical gear.
Mobile device email configuration and troubleshooting (Android, iPhone)
Escalate issues that cannot be resolved.
Document issues and resolutions.
Track and enter time quickly and accurately.
Requirements
Minimum 2 years of proven experience working in an MSP environment.
Knowledge of various operating systems and platforms (Windows, MAC)
Knowledge of Windows Active Directory, Office 365, Outlook, Azure.
Knowledge of various Anti-Virus applications (Sophos is a plus)
Knowledge of firewalls, firewall policies
Knowledge of storage technologies (SAN, NAS, Nimble, Synology, etc.)
Resourcefulness and problem-solving aptitude.
Excellent Communication & Documentation skills.
Flexibility with schedule and work location (travel to customer sites).
Experience with monitoring tools, such as, Ninja One RMM.
Experience with ConnectWise Manage, Support is a plus.
A+ Certification, MCSA, MCP is a plus.
Service Desk Technician jobs in Portland
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