Care Navigator - Outpatient Competency Restoration

Littleton, CO, United States

We are hiring for a Care Navigator to work in our Outpatient Competency Restoration/Center Point team. The purpose of the Outpatient Restoration Program is to provide competency restoration education services to individuals involved in the criminal justice system and deemed by a court to be incompetent to proceed. This is a full-time position, working 40 hours a week between Monday – Friday, 8 – 5PM, but this person must be willing and able to work as late as 7PM. This individual will be working with mostly Medicaid and Jail Based referrals. The Care Navigator will provide a minimum of 2 services a week per client. Again, these clients are individuals for whom competency has been raised in court.

Hourly Rate: $23 - $25.50 an hour

Goals and Objectives:

Assist with client caseloads to help increase capacity by managing inactive, and disengaged client appointments and communication

Communicate with care providers to improve caseload management and schedule availability

Administratively track and manage inactive caseloads for clinical providers

Duties and Responsibilities: Extract Excel based data reports from the electronic health record on a weekly basis.

Organize, filter and develop tracking mechanism for interventions around caseload management.

Communicate with Central Access, Clinicians, Medical Providers, Supervisors and Managers regarding status of caseloads and client needs.

Based on the direction of the clinical team and/or AllHealth Network policies and procedures, complete administrative update and closing of client charts.

Schedule and cancel client appointments based case management reports and client communication.

Participate in telephonic communication with clients regarding their engagement in treatment. Complete and manage written communication with clients regarding patient status for receiving care at AllHealth Network. Assist with care coordination tasks such as appointment monitoring and facilitating communication with providers and other care team members.

Document all interventions in the electronic health record.

Assist BHC with caseload management for those clients identified as needing disposition as a result of disengagement clinical and non-clinical interventions and support.

Maintain a caseload of disengaged clients who have been identified as needing outreach. Scrub and update caseload reports on a daily basis to achieve client engagement in care or discharge from services. .

Perform administrative support for programs including but not limited to: medical record/chart review, documentation of patient information, review and assignment of cases to clinical staff.

Participate and contribute to departmental meetings, supervision and other meetings, as needed, to ensure cohesive department operations.

Enhance professional growth and development through participation in specialized training and other informal learning experiences.

Follow all AllHealth Network policies and procedures.

Complete all required trainings as listed in Relias Learning within required timelines.

Perform other duties as required within the scope of the position and the experience, education and ability of the employee.

Key Technical Skills and Knowledge:

Education: Bachelor in Social or Human Services field

Experience: One year of experience in a customer service or healthcare related field such as a hospital, home health provider, community-based agency preferred but not required.

Skills/Knowledge: Possess excellent customer service skills, strong organization skills, flexibility in responding to multiple demands, able to complete routine work with minimal direction from supervisor.

Ability to operate PC-based software programs including high level proficiency in Word, Excel and other computer based systems.

Understanding or a willingness to learn care coordination and case management related service functions (i.e.: outreach and engagement, community resources, discharge planning, referrals, insurance/payer).

Communicate effectively in written and oral communication with health care team, clients and families.

Benefits & Perks for Employees Working 30 hours or more:

First, you would be joining on of Denver’s Top Places to Work! We are honored to receive this amazing designation and we know it is recognition from our engaged staff who believe they are taken care of, listened to, and believe they are part of something bigger.

Our facility is approved by the Colorado Health Service Corps (CHSC), and we offer our employees the opportunity to participate in our Loan Repayment Program. Additionally, we provide a comprehensive compensation and benefits package which includes: Positive, collaborative team culture

Competitive compensation structure

Medical Insurance, Dental Insurance, Basic Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Accounts

Retirement Savings 401k, company match up to 50% of the first 6% contributed

Excellent Paid Time Off & Paid Holidays Off

Additional Benefits

AllHealth Network is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)