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YAI
New York, NY, United States
YAI Onboarding Specialist Manhattan , New York Apply Now If you are a current YAI employee, please click this link to apply through your Workday account. (http://wd5.myworkday.com/wday/authgwy/yai/login.htmld?) About the Position: The HR Onboarding Specialist will work closely with HR Managers, Assistant Directors and Program Managers
Job Source: YAIDashlane
New York, NY, United States
About the role: Our B2BCustomer Experienceteam is looking for an Onboarding Specialist tohelp us achieve ambitious growth goals by ensuring our newest customers are setup for success when implementing and adopting Dashlane. As an Onboarding Specialist,you'll be responsible for outreach to new customers and helping them develop a plan for their dep
Job Source: DashlaneSoHo Dragon
New York
Job Description Job Description Salary: SoHo Dragon represents an investment bank with offices in New York, NY that needs to hire a hands-on FIX Onboarding and Production Support Specialist. The ideal candidate should have strong technical background with experience working with FIX Protocol and troubleshooting associated technical issues. 5 days
Job Source: SoHo DragonSoHo Dragon
New York, NY, United States
SoHo Dragon represents an investment bank with offices in New York, NY that needs to hire a hands-on FIX Onboarding and Production Support Specialist. The ideal candidate should have strong technical background with experience working with FIX Protocol and troubleshooting associated technical issues. 5 days onsite to start but will evolve into hyb
Job Source: SoHo DragonSeven Seven Software
New York, NY, United States
The client is seeking a hands-on FIX Onboarding and Production Support Specialist who will be part of our Equity IT DevOps team supporting Equities, Options, Futures and Post trading allocations. The ideal candidate should have strong technical background with experience working with FIX Protocol and troubleshooting associated technical issues. Mai
Job Source: Seven Seven SoftwareTalan
New York, NY, United States
Company Description Talan is an international consulting group in innovation and transformation through technology. For 20 years, Talan has been advising companies and administrations. The group supports them and implements their transformation and innovation projects internationally. Present on five continents, the group plans to achieve a turno
Job Source: TalanShulman Fleming & Partners
New York, NY, United States
Contract FIX Onboarding and Production Support Specialist MUST be local to New York City 5 days onsite to start but will evolve into hybrid 4/1 after 3 months. Hands-on FIX Onboarding and Production Support Specialist who will be part of our Equity IT DevOps team supporting Equities, Options, Futures and Post trading allocations. The ideal candi
Job Source: Shulman Fleming & PartnersShulman Fleming & Partners
New York
Job Description Job Description Contract FIX Onboarding and Production Support Specialist MUST be local to New York City 5 days onsite to start but will evolve into hybrid 4/1 after 3 months. Hands-on FIX Onboarding and Production Support Specialist who will be part of our Equity IT DevOps team supporting Equities, Options, Futures and Post trad
Job Source: Shulman Fleming & PartnersNew York, NY, United States
Content.co is a digital job marketplace platform that connects talented freelancers like you with businesses and individuals seeking creative skills. The interactive and engaging platform offers a dynamic space for you to showcase your unique talents and connect with incredible clients from around the globe.
Content.co is looking for a Customer Onboarding and Support Specialist responsible for providing end-to-end customer onboarding and support, ensuring a positive customer experience. You will resolve technical issues, create and maintain knowledge base articles, and offer tailored recommendations to meet customers' business needs. The ideal candidate has a strong background in customer onboarding and support within a SaaS company, excellent communication skills, and the ability to work independently.
RESPONSIBILITIES
Take complete ownership of the end-to-end customer onboarding and support process.
Deliver exceptional customer support experience to each customer.
Resolve technical issues and provide troubleshooting solutions.
Ensure customer issues are resolved from start to finish, including internal communication and recommendations on best practices.
Create and maintain Knowledge Base Articles in text, graphic, and video formats for internal and external audiences.
Offer relevant recommendations tailored to customers' specific business needs.
Guide customers through the setup and administration of their Account to ensure a positive initial outcome.
REQUIREMENTS Experience in customer onboarding and support within a SaaS company, helping customers maximize their business potential using technology.
Hands-on experience with cloud applications, such as CRMs, and related technologies.
Familiarity with customer support software and practices (e.g., Intercom).
Ability to work independently, manage time effectively, and prioritize tasks under pressure.
Proven ability to deliver successful customer-facing presentations and engagements with strong communication skills.
Apply customer success principles to drive customer satisfaction.
Resolve customer service issues and handle complex problems strategically.
Excellent written and verbal communication skills.
Customer Onboarding and Support Specialist jobs in New York, NY, United States
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