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Heartland Bank
Columbus, OH, United States
JOB TITLE: Client Service Representative LOCATION: Clintonville, OH STATUS: Full Time FSLA JOB CLASS: Non-Exempt REPORTS TO: Assistant Branch Manager REQUIRED TRAVEL: DIRECT REPORTS: No If working for a company with an empowered group of individuals dedicated to the financial well-being of their customers is appealing to you, look no f
Job Source: Heartland BankFlightSafety International
Grove City, OH, United States
About FlightSafety International FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and i
Job Source: FlightSafety InternationalHeartland Bank
Grove City, OH, United States
JOB TITLE: Client Service Representative LOCATION: Grove City, OH STATUS: Full Time FSLA JOB CLASS: Non-Exempt REPORTS TO: Assistant Branch Manager REQUIRED TRAVEL: DIRECT REPORTS: No If working for a company with an empowered group of individuals dedicated to the financial well-being of their customers is appealing to you, look no fur
Job Source: Heartland BankTrillium Staffing
Columbus, OH, United States
Now hiring Client Service Representatives / Appointment Setters in Worthington! Tremendous opportunity to become an Appointment Setter for an established and growing firm in the insurance, benefits and healthcare realm! This company has an amazing atmosphere that you feel the moment you walk in the door and they are adding people to their team wh
Job Source: Trillium StaffingHeartland Bank
Gahanna, OH, United States
JOB TITLE: Client Service Representative LOCATION: Gahanna, OH STATUS: Full Time FSLA JOB CLASS: Non-Exempt REPORTS TO: Assistant Branch Manager REQUIRED TRAVEL: DIRECT REPORTS: No If working for a company with an empowered group of individuals dedicated to the financial well-being of their customers is appealing to you, look no furthe
Job Source: Heartland BankSafelite Group, Inc.
Columbus, OH, United States
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Client Srvcs Rep
Job Source: Safelite Group, Inc.Heartland Bank
Columbus
Job Description Job Description JOB TITLE: Client Service Representative LOCATION: Whitehall, OH STATUS: Full Time FSLA JOB CLASS: Non-Exempt REPORTS TO: Assistant Branch Manager REQUIRED TRAVEL: DIRECT REPORTS: No If working for a company with an empowered group of individuals dedicated to the financial well-being of their customers is a
Job Source: Heartland BankJobs for Humanity
Columbus, OH, United States
Company Description Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Safelite Job Description Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass
Job Source: Jobs for HumanityDublin, OH, United States
About Marsh McLennan Agency Midwest
Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.
The Client Service Representative (CSR) is the oil that makes our exceptional client service machine run smoothly. They perform transactions and tasks essential to managing efficient insurance, benefit, and/or risk management programs. The CSR executes policy and plan changes, provides evidence of insurance, and helps create proposals that exhibit complex programs in more easily understood and comparative formats for our clients. They assist in keeping our client information up to date in our agency management system, facilitating a collaborative service experience and empowering our client portal. The CSR works closely with the full account servicing team to answer questions, access and deploy resources, place coverage, and negotiate terms and conditions on behalf of clients.
EXECUTION OF CLIENT SERVICE
Supports Account Managers, Producers, Account Executives, and other internal department members to flawlessly execute MMA Midwest's service strategy for each client, designed to create measurable value and efficiencies in their businesses
Processes plan changes, as needed or requested by the client, checking for consistency and documenting in the appropriate system
Builds personalized client relationships through demonstrated understanding of the service plan and multiple channels of communication such as phone, email, and in-person meetings
Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
Works with internal departments to ensure cohesiveness and timeliness of service execution
Manages time effectively to prioritize workload, client service requests, and service parameters on business processes
DATA AND PROCESS INTEGRITY
Maintains accurate and complete client data in agency management systems including policy detail, activities, and attachments
Consistently achieves data integrity and meets activity timeliness, quality metrics, and goals
Follows processes and procedures in servicing workflow, maintaining appropriate and clear documentation of client and carrier conversations, taking appropriate action, and following up as requested
Utilizes internal resources for identified processes to ensure efficiency and consistency in execution
PEER RELATIONSHIPS
Provides feedback and shares information at team meetings
Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.
Develops successful and effective working relationships with Producers, Account Executives, Account Managers, service team members, managers, carriers, and members of other departments
Communicates effectively with Account Managers and provides timely and complete information to allow them to effectively manage service execution
REQUIRED:
Upon hire, Producers License for Fire/Casualty or Life/Health, as appropriate for role
PREFERRED:
BS/BA in Business, Insurance or related field
Intermediate skill level in Microsoft Office Suite
A Great Place to Work. A Great Place to Perk.
Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:
Medical, dental, vision, 401K benefits and more
The flexibility to work at home or an office
A paid day off to volunteer and company-organized volunteer events
Up to $1,000 per year in matching charitable donations
Up to $750 per year in wellness rewards
A company-wide mentality that you can never appreciate your co-workers too much
Who You Are is Who We Are
MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.
#MMABI
#MMAMW
Client Service Representative - Business Insurance jobs in Dublin, OH, United States
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Please refresh the page and try again.
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