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ComResource
Columbus, OH, United States
Job Description Job Description ComResource is looking for an IT Infrastructure and Help Desk Manager. We are seeking an experienced and dynamic IT Infrastructure and Help Desk Manager to oversee the operation and maintenance of our organization's IT infrastructure, as well as manage the Help Desk team. The ideal candidate will possess strong tec
Job Source: ComResourceComResource
Columbus
Job Description Job Description ComResource is looking for an IT Infrastructure and Help Desk Manager. We are seeking an experienced and dynamic IT Infrastructure and Help Desk Manager to oversee the operation and maintenance of our organization's IT infrastructure, as well as manage the Help Desk team. The ideal candidate will possess strong tec
Job Source: ComResourceRussell Tobin
Columbus, OH, United States
Title: Service Desk Analyst - Immediate Hire (6-Month Contract) Location: Columbus, OH Pay Rate: $21.00/hour Are you passionate about providing exceptional customer service in the dynamic field of IT? We're seeking a talented Service Desk Analyst to join our team in Columbus, OH, for a 6-month contract role with potential for extension. As the fir
Job Source: Russell TobinRussell Tobin
Columbus, OH, United States
Title: Service Desk Analyst - Immediate Hire (6-Month Contract) Location: Columbus, OH Pay Rate: $21.00/hour Are you passionate about providing exceptional customer service in the dynamic field of IT? We're seeking a talented Service Desk Analyst to join our team in Columbus, OH, for a 6-month contract role with potential for extension. As the firs
Job Source: Russell TobinClarity Technology Solutions
Plain City, OH, United States
** Please note the position is in Plain City, Oh and requires the person to be local to our office. Hours: Weekdays (8:30-5) Occasional evenings or weekends for customer migrations Client Demographics Small businesses: 20-100 employees Some travel required to clients located in Central Ohio, counties to include: Union, Delaware, Logan, Morrow, Fra
Job Source: Clarity Technology SolutionsVorys Sater Seymour and Pease
Columbus, OH, United States
Tired of job hopping? Looking for a place that will help you as much as you help them? Join Vorys as a Service Desk Analyst. The position provides technology support for all computer users at the Firm, via a variety of methods. Our growing IT department has a very long tradition of developing Service Desk Analysts for career advancement, with over
Job Source: Vorys Sater Seymour and PeaseVorys, Sater, Seymour and Pease LLP.
Columbus
Job Description Job Description Tired of job hopping? Looking for a place that will help you as much as you help them? Join Vorys as a Service Desk Analyst. The position provides technology support for all computer users at the Firm, via a variety of methods. Our growing IT department has a very long tradition of developing Service Desk Analys
Job Source: Vorys, Sater, Seymour and Pease LLP.Cayuse Holdings
Columbus, OH, United States
**Overview** **About Cayuse Commercial Services:** Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful out
Job Source: Cayuse HoldingsColumbus, OH, United States
Position Title: IT Service Desk Specialist
Location: 4343 Easton Commons Columbus OH
Duration:6 months Contract
Pay rate: $21/hr. on w2.
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Responsibilities include:
Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customers situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
Responsible for high quality end-user technical support, related to enterprise software and hardware
Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
Under general oversight, provides after hours and weekend support as needed.
The position requires attention to detail, follow through, teamwork focus and positive attitude.
An understanding of technology and the ability to apply that knowledge to support all existing systems
Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
Excellent sustomer service skills required
Excellent communication skills required
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
Preferred work experience in technical support role but not required
Required Education: High school diploma or GED with relevant work experience
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
Self motivated and ability to work on own initiative in a high pressure environment
Willing to work variable shifts including evenings, weekends and public holidays
***Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment**
Apply Now: If you are highly professional, driven, and committed to delivering world-class service, we invite you to apply for the role of . Join our client as a IT Service Desk Specialist and be part of a team that thrives in a fast-paced and dynamic environment.
Apply today and take the first step towards a rewarding career!
IT Service Desk Specialist jobs in Columbus, OH, United States
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