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Walgreens
Indian Trail, NC, United States
Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves cust
Job Source: WalgreensAssocia
Fort Mill, SC, United States
Job Description Come work at Associa! We are an industry leader in community association management and we are looking for a talented Customer Service Associate to join our team. If you're serious about your next move, Associa is an excellent place to grow your career. Duties include but are not limited to: Welcomes homeowners/guests/vendors/new
Job Source: AssociaWalgreens
Pineville, NC, United States
Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves cust
Job Source: WalgreensWalgreens
Fort Mill, SC, United States
Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves cust
Job Source: WalgreensWalgreens
Indian Trail, NC, United States
As a Customer Service Associate, you are the face of Walgreens – the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merc
Job Source: WalgreensWalgreens
Concord, NC, United States
As a Customer Service Associate, you are the face of Walgreens – the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merc
Job Source: WalgreensWalgreens
Gastonia, NC, United States
As a Customer Service Associate, you are the face of Walgreens – the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merc
Job Source: WalgreensWalgreens
Charlotte, NC, United States
Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Respo
Job Source: WalgreensCharlotte, NC, United States
Job Description
The Customer Service Associate position plays a key role in servicing our customers. The position is responsible for resolving customer needs by ensuring that the task and order requirements are detailed properly and completed timely. The CSA works directly with the Builder, the Masterbrand field Team and Subcontractors to problem solve any customer needs that may arise.
This is an on-site position.
Accountabilities
Answer customer calls.
Respond to all customer communication within 2 business hours of receipt.
Diagnose and prescribe solutions to resolve customer concerns.
Work with the FSR, Sales Representative, Builder, and Sub-Contractor to ensure alignment and expectations are met.
Create service workorders in Salesforce for warranty appointments using phone, email, or web-based communications from Customer/Homeowner and schedule accordingly. Reference warranty calendar for availability and make entries once scheduled.
Enter customer orders and quotes using our designated systems.
Problem solution incomplete service, warranty, quality walk and installer work debrief and complete service work orders in Salesforce.
Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent. Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.
Confirm and stage parts for technicians.
Communicate scheduled completion dates with Customers for scheduled service appointments.
Act upon all internal Salesforce communication requiring additional service trips and process accordingly.
Other duties, incidental or regular, may be assigned at management’s discretion.
Characteristics & Attributes
Customer focus and orientation – overall customer satisfaction is the ultimate goal.
Strong detail orientation and accuracy of work is required.
Ability to positively interact and communicate with customers, both internal and external.
Ability to solve practical problems and deal with variables in situations where standardized methods and procedures may exist, but customer requirements and work situations may vary.
Previous related employment experience, preferably in the cabinet industry, is preferred.
Experience with multi-tasking and prioritizing in a fast-paced team environment.
Ability to handle stressful situations while remaining calm.
Qualifications:
Qualifications
High school diploma/GED is minimally required.
Higher education and/or business school certifications are preferred.
Strong computer skills. Ability to successfully use Microsoft Office software programs, such as Microsoft Word and Excel.
Previous account relationship experience preferred.
Ability to do basic math such as arithmetic, multiplication, and division.
Ability to read and write in English.
Additional Information
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].
*Actual pay will vary based on qualifications and other factors
Customer Service Associate jobs in Charlotte, NC, United States
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