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Olla Cocina
San Jose, CA, United States
48th Street Store (S. 48th St & Baseline) Tempe, AZ 85283 posted yesterday More... front runner Customer Service Manager El Mirage Store (Dysart & Thunderbird) El Mirage, AZ 85335 posted 03/22/2024 More... Customer Service Manager Redesign 101 Store (101 & W Thunderbird) Peoria, AZ 85381 posted 03/11/2024 More... Customer Service Manager
Job Source: Olla CocinaEmily Chapman, State Farm Agency
Menlo Park, CA, United States
Job Description Job Description We are seeking an Experienced Insurance Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries Provide information about the products and services Troubl
Job Source: Emily Chapman, State Farm AgencySemiengineering
San Jose, CA, United States
> > Manager, Customer Service Shares Amkor is recruiting for a Manager, Customer Service based out of its San Jose, CA office. This position has tactical responsibility to support one of Amkors largest accounts and will be responsible for all aspects of the customer service engagement. You will work d
Job Source: SemiengineeringRJO Consulting
Union City
Job Description Job Description Our client in Union City/Fremont area, CA is hiring a Customer Service Manager. This is a full-time employee position with great opportunity to work on challenging assignments and grow your career. REPORT TO: Director of Operations SUMMARY: This is an exciting opportunity to be the Champion responsible for enhan
Job Source: RJO ConsultingRJO Consulting
Union City, CA, United States
Job Description Job Description Our client in Union City/Fremont area, CA is hiring a Customer Service Manager. This is a full-time employee position with great opportunity to work on challenging assignments and grow your career. REPORT TO: Director of Operations SUMMARY: This is an exciting opportunity to be the Champion responsible for enhan
Job Source: RJO ConsultingStangenes Industries Inc
Palo Alto
Job Description Job Description For over 45 years, Stangenes Industries, Inc. (www.stangenes.com) has been manufacturing critical components for customers in government, industry and research. As an OEM supplier to major medical and industrial equipment manufacturers, we have earned a reputation for quality and reliability at globally competit
Job Source: Stangenes Industries IncBolster, Inc
Santa Clara, CA, United States
About Bolster Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs. Our protection extends beyond the enterprise to customers and partners. Our approach is the antithesis of today’s cyber defense strategy, which is to wait for an attack than try and prevent it. Or worse, assume you have been
Job Source: Bolster, IncIntuitive
Sunnyvale, CA, United States
Job Description Primary Function of the Position As part of the Customer Services Team, you will provide front line support to our customers’ concerns in a fast paced and dynamic environment while promoting customer advocacy through actions. Your responsibilities will range from responding to various customer inquiries for some of the largest hea
Job Source: IntuitiveSan Jose, CA, United States
**Description**
**COMPANY OVERVIEW**
JumpstartMD is a medical practice dedicated to improving health and well-being through lifestyle changes leading to sustainable, clinically significant weight loss. Informed by cutting edge research, quantified biometrics and medical supervision, JumpstartMD tailors weight loss plans to help members through a low-carbohydrate, real food based, personalized approach to optimize health and wellness. Bioidentical hormone replacement therapy also available to achieve similar ends.
Founded in 2007 by Stanford trained physicians and board-certified Diplomates of the American Board of Obesity Medicine, JumpstartMD has 12 offices in the Bay Area including: Marin, Piedmont, Walnut Creek, San Francisco, Redwood City, Burlingame and more, with plans for additional center openings soon.
Our professional staff includes experts in medicine, nutrition, psychology and physical fitness who meet individually with members each week. All are passionate about empowering our members with knowledge, personal support, and proven science to achieve optimized health.
**POSITION TITLE:** Member Care Coordinator
**REPORTS TO:** Clinician Manager
**CLASSIFICATION:** Regular, Full Time (.625 FTE), Non-Exempt
**LOCATION:** San Jose, CA
**REGULAR WORK SCHEDULE:** Wednesday-Saturday, 25 hours/week
**POSITION SUMMARY:**
The Member Care Coordinator (MCC) will provide exceptional customer service as the host and first point of contact for all visitors entering and exiting the clinic. The MCC will be responsible for member check-ins, appointment scheduling and reminders, responding to emails and high-volume calls, collecting payments and resolving billing discrepancies, managing office inventory and demonstrating strong knowledge of program plans, insurances and other related benefits. In addition, the MCC will offer suggestions and ideas to continue improving the member experience.
**DUTIES & RESPONSIBILITIES:**
* Host and first point of contact for all members and visitors ent ering the clinic office. Manage all member interactions and inquiries with professionalism and courtesy, delivering an exemplary member service experience.
* Manage member check-ins, schedule appointments and reminders, and follow-ups as needed.
* Answer high-volume calls and respond to messages and emails in a timely manner.
* Assist new members with agreement forms and obtain appropriate signatures. Review program details, payments and options for insurance coverage.
* Process orders, collect payments and resolve billing issues.
* Manage office inventory. Ensure supplies and materials are fully stocked.
* Receive and sign for mail and packages, notify appropriate recipients of deliveries. Manage outgoing mail and packages (schedule pickups, create shipping labels, etc.).
* Assist with new hire setup and training. Review curriculum, account and systems setup, and shadow as needed.
* Manage the opening and closing of the clinic.
* Build and maintain excellent rapport with members to promote long-term success.
* Collaborate with providers and team members, offering ideas and suggestions to strengthen the member experience.
* Assist with other projects and assignments as needed.
**EXPERIENCE, SKILLS & QUALIFICATIONS**
* High school diploma required. Bachelors or Associates degree in related field preferred.
* 1-2 years of experience in a customer-facing role, preferably in a medical or clinical office setting.
* Proficient in MS Office 365, EHR/EMR systems, and scheduling and billing systems.
* Exceptional interpersonal, verbal and written communication skills.
* Excellent multi-tasking skills. Abil ity to efficiently perform job duties in a fast-paced work environment with zero to few errors.
* High level of ownership, accountability and initiative.
* Flexible with a team-player mentality. Ability to work collaboratively and efficiently in an intimate clinical setting.
**WHAT WE OFFER**
* The opportunity to grow and scale the #1 physician-referred weight loss program in Northern California, and work alongside a team of passionate professionals dedicated to improving the overall health and wellbeing of members seeking lifestyle changes.
* Competitive pay and potential bonus earnings.
* Comprehensive benefits package (medical, dental, vision & more!).
* 401(k) plus company match.
* Paid time off (PTO ).
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Customer Service / Office Manager jobs in San Jose, CA, United States
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