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Are you ready to work in a fun, fast-paced and energetic environment that challenges you and rewards you for innovation, creativity, and initiative? If so, come join our team!

What you’ll have an opportunity to do:

· Reporting to the CISO, you will oversee day to day IT Operations, IT Helpdesk End User support, and cloud/SaaS administration.

· Provide secondary escalation support for Microsoft Azure AD, Exchange, Office 365, Intune, Defender and other cloud-based systems.

o Maintain industry and security standard best practices.

o Manage/monitor applicable policies and configurations

o Proactively address issues as they arise

· Provide oversight and support for the following:

o DNS, DMARC, DKIM and other configurations.

o Email Security

o Endpoint Security

o Business SaaS application support

o Hardware and Software inventory

o Vulnerability and Patching of end user systems

· Perform routine/scheduled audits of systems, including all backups to ensure they are working as expected and meeting industry and security best practices.

· Provide second and third level technical support; Interact with the end users to assist in troubleshooting, identify root cause, and provide technical support when needed

· Responsible for on call after hours support (as needed).

· Implement system and network changes in a controlled manner; adhere to company change control policies.

· Identify, recommend, and implement process improvement opportunities where applicable

· Document network and system diagrams, process flow diagrams, setup/maintenance procedures and backup/recovery procedures

· Mentor and train junior staff on the operations and management of all corporate systems

Requirements & Qualifications:

· Strong knowledge of infrastructure including laptops, servers, switches, firewalls, printers, etc.

· Solid knowledge of Microsoft products/services (i.e., Azure AD, Intune, Defender, O365, etc.)

· Excellent ability to troubleshoot technical issues, identify root cause, and resolve problems.

· Self-starter with good project management skills and the ability to work independently.

· Ability to work across departments/teams and to partner successfully with staff on projects and system implementations.

· Excellent communication skills, verbal and written.

· Highly organized work habits with outstanding attention to detail

· An affinity for documentation and process

· Must possess a strong team work ethic, with the ability to work with personnel at all levels in all departments

Experience:

· 3+ years’ experience in cloud computing (specifically Microsoft Azure)

· 3-5 years’ progressive IT support experience

· Project Management experience with ability to outline and lead IT projects

· Relevant schooling and/or industry certifications

At Tango Analytics, we not only value what you do for the organization, we also value your happiness, health, and time!

· Generous time off along with additional paid time off for Bereavement, Jury Duty, and 8 paid Holidays annually

· 401(k) entry upon date of hire

· Choice of medical plans with Blue Cross Blue Shield, coverage beginning the first day of the month following your date of hire

· Health Savings Account (HSA)

· Dental, Vision, Life and Accidental Death & Dismemberment Coverage, Short Term Disability, Long Term Disability

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