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Burlington
Rockville, MD, United States
LOCATION 7690 Richmond Hwy Alexandria VA US 22306 Overview New Store Opening in Alexandria, VA in Spring 2024! If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Le
Job Source: BurlingtonBurlington
Alexandria, VA, United States
LOCATION 7690 Richmond Hwy Alexandria VA US 22306 Overview New Store Opening in Alexandria, VA in Spring 2024! If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Servi
Job Source: BurlingtonBurlington
Oxon Hill, MD, United States
Burlington Customer Service Lead Oxon Hill , Maryland Apply Now LOCATION 6121 Livingston Road Oxon Hill MD US 20745 Overview New Store Opening in Oxton Hill, MD in Spring 2024! If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlingt
Job Source: BurlingtonBurlington Stores
Oxon Hill, MD, United States
Overview New Store Opening in Oxton Hill, MD in Spring 2024! If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store M
Job Source: Burlington StoresBurlington Stores
Alexandria, VA, United States
Overview New Store Opening in Alexandria, VA in Spring 2024! If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Man
Job Source: Burlington StoresPeraton
Washington, DC, United States
Responsibilities Key Responsibilities: Establishing and implementing processes to minimize or eliminate manual installs and consolidate licensed software under single package. Creating, validating, deploying, and rolling back enabled packages for COTS and custom applications within the enterprise environment. Developing and executing effective a
Job Source: PeratonNextPit GmbH
Washington, DC, United States
About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to prote
Job Source: NextPit GmbHMicro Center
Rockville, MD, United States
** RETAIL CUSTOMER SERVICE LEAD** **Job Category****:** Retail Stores **Requisition Number****:** RETAI02823 Showing 1 location **Job Details** **Description** MICRO CENTER is the nations leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier com
Job Source: Micro CenterWashington, DC, United States
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description Scope of Position
Lead day to day customer service activity by upholding accountability and excellence for distribution and drive efficiencies and process improvements. Work hand in hand with operations leads to ensure that customer service team is meeting needs of our customers.
Major Duties and Responsibilities - As contained in the Operational Process Standards manual
Oversee the processing of distribution receipts and shipments per Operational Standards Process manual
Drive implementation of workflow and exception management – hold team accountable to a clean workflow
Oversee any branch/product DBO or GBO rollouts and actively engage in efficiency projects
Drive effective customer service for all distribution accounts and mentor team to strive for best in class customer service
Train peers as needed and oversee assigned staff per organization chart
Be a driving force for the Distribution team in setting the standard for operational excellence and quality customer service
Audit files – spot check areas of concern on an ongoing basis
Monitor diligent notes on all hold items and returns
Run metric reports, including Power BI Dashboards to trend and report on metrics
Billing management, EDI efficiencies
Mentor team and develop Up & Comers
Drive daily huddles and meetings with staff
Support Sales initiatives as needed and help to develop leads
Integrate processes with warehouse day and night staff and strive for synergies within all products
Support for inventory management and oversight
Any other function deemed necessary by Manager
Qualifications Preferred 4 year college degree
1-2 years of Distribution and warehousing experience
Must be able to stand or sit for prolonged periods (50% of the time)
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Fully proficient with various software applications (i.e. mainframe systems: Outlook, MS Word, MS Excel) preferably with a base knowledge of inventory control
Strong work ethic, attention to detail and positive attitude
Display ability to work independently with minimal supervision
Additional Information Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
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Distribution Customer Service Lead jobs in Washington, DC, United States
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