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Customer Care

Andover, MA, United States

Vaco Boston has teamed up with our client in Andover, MA to help find Customer Service Representative to join its team.

Hybrid: Tuesday-Thursday onsite

Responsibilities:

Answer inbound calls and emails with clients to resolve any issues, in a professional manner

Accurately enter proprietary information into the system

Ability to troubleshoot, independently

Data entry

Create and maintain records of customer interactions and transactions, including, but not limited to: recording details of inquiries, filing complaints, writing thorough comments, taking appropriate and necessary action(s) to resolve the issue, escalating to appropriate personnel

Create tickets and forward to appropriate department(s)

Ensure that issues are resolved in a timely manner, while maintaining professional etiquette

Other duties as assigned

Requirements:

Call center or customer service experience

Excellent communication skills – both written and verbal

Bachelor’s degree preferred

Apply

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