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Customer Experience Representative

Memphis, TN, United States

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR).  The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position is located at the Memphis International Airport

Must be able to work Saturday-Wednesday 2:00pm-11:00pm schedule. Off Days: Thursday & Friday.

We offer a robust Benefits Package including, but not limited to:

Competitive Compensation - This position offers starting hourly pay of $17.50 / hour + Monthly Bonus Potential & a Set 40 hour work week/schedule

Paid Time Off , starting with 13 days  off per year

Health, Dental, Vision insurance ; Life Insurance; Prescription coverage

Employee discounts on car rentals, car purchases and much more!

401(k) retirement plan with company match and profit sharing

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

Place outgoing calls for callback management, and miscellaneous calls as assigned

Assist to assess condition of rental upon return

Notify Management of any known customer problems

Notify Management of any known vehicle problems and any required vehicle maintenance

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years of age

High School Diploma or G.E.D. required

Minimum of 1 year experience handling customer service functions

A minimum of basic level experience and understanding of a PC and Microsoft Office Products required

Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Apart from religious observation, must be able to work the following shift/schedule:

Must be able to work Saturday-Wednesday, 2:00pm-11:00pm, schedule. Off Days: Thursday & Friday

Apply

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Customer Experience Representative jobs in Memphis, TN, United States

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