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Tandem PT
Metairie
Job Description Job Description Are you comfortable talking to strangers? Are you a self-starter? Is being organized high on your priority list? If so, we think you’d be a great fit for us. We are looking for someone who can multi-task and prioritize projects in a timely manner. Someone who can communicate effectively with people from all di
Job Source: Tandem PTHilton
Chalmette, LA, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Marrero, LA, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
New Orleans, LA, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Metairie, LA, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Terrytown, LA, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Harvey, LA, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Kenner, LA, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonMetairie, LA, United States
Are you comfortable talking to strangers? Are you a self-starter? Is being organized high on your priority list? If so, we think you'd be a great fit for us. We are looking for someone who can multi-task and prioritize projects in a timely manner. Someone who can communicate effectively with people from all different backgrounds, both written and verbally. Most importantly, we are looking for someone who values great customer service and client relationships the way we do. If you have a positive outlook on life, are flexible, committed to learning, and you love helping others, we would love to speak to you!
About Us
We are a locally owned physical therapy clinic in Metairie, Louisiana and have a strong wellness program which includes Pilates classes and private lessons. Our owners, Lauren and Christy are both physical therapists and long-time friends. Together, they opened Tandem PT in June 2018 and have seen consistent growth ever since. Tandem PT believes in providing exceptional care and customer service to the people in our community so they can stay active and healthy throughout their life. We have a unique model that allows us to deeply understand our patients and the problems they need solved. This has allowed us to develop meaningful relationships and grow our practice largely through return patients, their friends and family.
Visit our website www.tandempt.com for more information.
We have an increased client and patient load and are looking for the right person to help us deliver an exceptional customer experience for our patients. This goes significantly beyond what is offered by most health care facilities and is key to our patient satisfaction and continued growth.
The right person is likely to have been working in a customer-facing environment and has a history of dealing with customers, answering questions on the phone and in person, and is able to stay organiezd with a variety of tasks.
The Role
You will be responsible for managing a busy front desk and waiting room experience, meeting and greeting our patients, answering the phone, and ensuring that all of our customers are looked after and made to feel welcomed whenever they enter your world.
Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients who inquire about our services over the phone or in person and excelling at retaining those patients as lifelong customers of the business. You will do that by creating the type of customer service experience that people will be happy to pay for and just as happy to tell others about.
Tasks:
Communicate the value of our service (in person and over the phone) and be able to explain how what we do is worth the price we are asking
Hold a lengthy (at least 15-20 minute) conversation with new patients/ prospects over the phone, ensuring patients are committed and bought into our service
Successfully handle price objections
Provide an exceptional waiting room environment for our patients, one that they'll look forward to coming back to
Communicate with patients before, during and after appointments in order to ensure that satisfaction is being achieved
Organize and plan all schedules - maximizing efficiency and revenue for the clinic as well as ensuring patient's and clients stick to their recommended frequency of care
Foster deep relationships with patients
Call insurance companies to verify benefits and assist with attaining additional authorizations as needed
Perform clerical tasks that keep workflow organized and efficient.
Skills: Caring personality with eagerness to help others
Organization and planning
Follow through on commitments to customers, prospects and co-workers
Communicate with customers and co-workers clearly, respectfully and timely
Be able to multi-task while ensuring cycles are being completed
Quickly and proficiently understand and absorb new information
Must have attention to detail
Persistence
Proactivity and initiative
Alertness
Resourcefulness
What we will do for you: Provide ongoing training and support in the field of customer service, and front desk administration
Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff as well as very friendly customers
Opportunity to develop and grow in a team that is value driven and strongly encourages personality-based service
Customer Service / Front Desk Representative jobs in Metairie, LA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.