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WEIS LLC
Reisterstown, MD, United States
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Service Desk Associate is responsible for the functions below, in
Job Source: WEIS LLCWeis Markets
Reisterstown, MD, United States
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 10 Village Center RD Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Service Desk Associate is responsibl
Job Source: Weis MarketsBrick Bodies Fitness Services
Lutherville Timonium, MD, United States
Job Details Job Location 20 Brick Bodies Padonia - Timonium, MD Position Type Part Time Salary Range $13.25 - $15.00 Hourly Travel Percentage None Job Shift Any Job Category Customer Service Description The Service Desk (SD) Team Members goal is to provide world class customer service to both members and guests, presenting a positive first
Job Source: Brick Bodies Fitness ServicesKoniag Government Services
Baltimore
**TGS 2465090** **Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Information Technology Help Desk Technician (ITSM Specialist 3)** with a **Public Trust Clearance** to support TGS and our government customer in Baltimore, MD. **_Monday through Friday, 830am to 5pm. This role may require travel to F
Job Source: Koniag Government ServicesKoniag Government Services
Baltimore, MD, United States
TGS 2465090 Tuknik Government Solutions , a Koniag Government Services Company, is seeking an experienced Information Technology Help Desk Technician (ITSM Specialist 3) with a Public Trust Clearance to support TGS and our government customer in Baltimore, MD. Monday through Friday, 830am to 5pm. This role may require travel to Falls Church
Job Source: Koniag Government ServicesU.S. Army Cyber Command
Fort Meade
Summary About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. Serves as a Network Analyst on a U.S Army Cy
Job Source: U.S. Army Cyber CommandElegant Enterprise-Wide Solutions
Baltimore, MD, United States
Qualifications: Personnel shall have at least three (3) years' experience in each of the following: A. Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environment B. Troubleshooting PC hardware and software in a Microsoft networked environment C. Microsoft Active Directory user and device management D. Repairing, installing, u
Job Source: Elegant Enterprise-Wide SolutionsValidaTek
Fort Meade, MD, United States
Company Overview: At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends
Job Source: ValidaTekBaltimore, MD, United States
Under general supervision, the IT Service Desk Associate has primary responsibilities as the first point of contact in IT. Through multiple channels, the Analyst accurately logs and manages requests, incidents, and problems, assessing the services and customers impacted and the urgency for resolution. The Analyst works to resolve and satisfy incidents and requests, or route and escalate as necessary for resolution with high customer satisfaction through the life of each contact with our business.
Serve as the single point of contact for all Stifel employees needing assistance from IT for service delivery and support. Respond to multiple channels of contact, including phone, email, monitoring and event management information and alerts, and portal submission of tickets to the IT service management tool.
Ensure request, incident, problem, and change records are accurate and complete, from creation to closure. This includes maintaining communications with all stakeholders to achieve a high level of customer satisfaction.
Assist in creating and maintaining IT operational workflows, knowledge documents, reports, portal content, and communications to IT and business customers.
Facilitate major incident conference bridges, accurately identifying and logging attendees, timelines and troubleshooting steps taken. Under management direction, escalate and communicate to IT and business customers, and 3 rd party suppliers.
Coordinate planned change windows, and log results.
Some travel by car and/or air in conjunction with local, regional and/or national travel, up to 5%.
Must be available to work outside of normal business hours as needed.
Other duties as assigned.
Qualifications
Experience with office productivity, reporting, and technical documentation software
Exposure to systems' monitoring tools.
Strong end-user technology understanding and troubleshooting skills.
Familiarity with various IT service management frameworks and methodologies.
High-level understanding of web-based and distributed systems n-tier technologies.
Expertise in working with IT service management software for IT workflows and event management.
Ability to multi-task and effectively prioritize work streams.
Communicate information and ideas in spoken or written form so that others will understand.
Ability to multi-task and effectively prioritize work streams.
Strong ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Ableto determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Education and Experience
High School Diploma or equivalent coursework required
1+ years of experience working in a technical environment preferred
About Stifel
Stifel is a more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.
While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let’s talk about how you can find your place here at Stifel, where success meets success.
At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.
Stifel is an Equal Opportunity Employer.
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Email Alert for IT Associate I - Service Desk jobs in Baltimore, MD, United States
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