INFORMATION TECHNOLOGY ANALYST (IT NETWORK SUPPORT)

Torrance, CA, United States

WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT

IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION.

The City of Torrance recognizes the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to the City of Torrance today.

The  City of Torrance  is recruiting for a INFORMATION TECHNOLOGY ANALYST  to be part of the Communications & Information Technology Department  Team!

The Department The Communication and Information Technology (CIT) Department is a dynamic technical computer organization that readily adapts to the needs of the City of Torrance. CIT administers and maintains the City's communications and computing network environment, software applications, network/hardware infrastructure, desktop computers, telephones (desktop and cellular), and mobile radio communications for Police, Fire and the entire City's wireless communication infrastructure. CIT is responsible for approximately 200+ different business applications and office automation software programs and is also responsible for ensuring the integrity and security of all data passing through or stored on our network.

The Position

The IT Network Support Unit  coordinates the maintenance, testing, monitoring, security and troubleshooting for all centralized server IT hardware and software.  As part of the IT Network Support team, the Information Technology Analyst (IT Network Support) administers and maintains email accounts, internet access, and server room. Together with the Systems Analyst, this individual works daily with telecommunications and computer professionals to deploy new systems, modify existing networks, and troubleshoot problems. This individual also handles non-routine or complex maintenance, testing, monitoring, security and troubleshooting and technical support for all centralized and server IT hardware and software, and assists with and conducts the overall analysis and design of systems for network operations within the City.

Information Technology Analysts also assist in the analysis of client requirements for new and existing systems, makes subsequent recommendations, and designs appropriate systems to improve automation of City processes and client productivity.

NOTE: Employees are eligible for premiums up to a maximum of 15% for IT certification. Please click on the following link to access the Memorandum of Understanding to see the eligible certifications for this position (Attachments B-F).

Torrance Professional and Supervisory Association Memorandum of Understanding .

For more information about the duties of the position , click here . Any combination of education and experience that would have provided the required knowledge and skills such as:

An Associate's degree in Data Processing or Computer Sciences or a Certification in Data Processing;

AND

Three years of journey level related experience in technical computer support with at least two years of professional technical experience working with computer equipment and networks software currently in use by the City.

Successful candidates will possess the following:

Experience administrating Microsoft 365, such as Exchange Online, Entra ID, SharePoint, OneDrive, and Teams;

Experience working with server hardware in an enterprise environment such as data center maintenance, installing servers and network storage;

Experience managing virtualized platform clusters, such as Microsoft Hyper-V, Azure Stack HCI, or VMWare vSphere;

Experience working with network equipment such as routers, switches, firewall, and wireless access points;

Experience administrating Windows Server environment, such as Active Directory, File/Print server, WSUS, Group Policy, DNS, and DHCP;

Experience managing backup solutions, cluster replication, and disaster recovery;

Good knowledge of security concepts and experience working with an EDR solution;

Good knowledge of scripting languages and experience with PowerShell;

Microsoft 365, Azure, or Cisco Administrator certification is a plus;

The ability to provide technical guidance and training to the end-users;

The ability to research and evaluate new technologies, and present recommendations;

The ability to be self-directed and work independently with minimum supervision;

Self-motivation and passion to learn;

Good oral and written communication skills;

A team-oriented attitude and the ability to work well with others;

Knowledge to perform security audits to safeguard equipment and systems.

Interested candidates must submit an online application and supplemental questionnaire at www.TorranceCA.Gov/Jobs .

Application submission will be accepted on a continuous basis until the position(s) is/are filled. First review of applications will be those received by Sunday , February 11 at 11:59 p.m.  If a sufficient number of qualified applications are received by the first review date, there is the possibility that the recruitment may close at that time.

Only those candidates who best meet the City and Department's needs will be invited to participate in the examination process, which will consist of the following components:

Panel Interview: Weighted 100%  (Tentatively scheduled on February 28, 2024)  Note: The tentative test date(s) will be based on a sufficient number of qualified applications received by the first review date. If a sufficient number of applications are not received by the first review date, there is the possibility that the test date may change to a later date.

Visit  www.TorranceCA.Gov  to find out more information about our community.

Applicants with disabilities who require special testing arrangements  must  contact Human Resources prior to the examination date(s).  If you have a disability for which you require an accommodation, please contact us at (310) 618-2915 before the test date.

As a condition of employment, candidates must pass a background check.

The provisions of this announcement do not constitute an expressed or implied contract and any  provisions contained in this announcement may be modified or revoked without notice.

City of Torrance Inclusion Statement

The City of Torrance is a welcoming and culturally-rich community. As a pillar of public service, we strive to be an employer of choice by attracting and retaining a talented workforce where people of diverse backgrounds, cultures, religions, and lifestyles are valued. Our mission is to create an inclusive environment where our staff are empowered to perform at their highest level and contribute towards making a positive impact.

The City is an equal opportunity employer and works towards building collaborative teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. Come join us to help cultivate a workplace that welcomes and celebrates the diversity of our employees!

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