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Walgreens
Southampton, MA, United States
Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves cust
Job Source: WalgreensWalgreens
Enfield, CT, United States
Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves cust
Job Source: WalgreensWalgreens
Holyoke, MA, United States
Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves cust
Job Source: WalgreensWalgreens
Springfield, MA, United States
Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves cust
Job Source: WalgreensWalgreens
Amherst, MA, United States
As a Customer Service Associate, you are the face of Walgreens – the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merc
Job Source: WalgreensWalgreens
Holyoke, MA, United States
As a Customer Service Associate, you are the face of Walgreens – the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merc
Job Source: WalgreensWalgreens
Northampton, MA, United States
As a Customer Service Associate, you are the face of Walgreens – the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merc
Job Source: WalgreensWalgreens
Agawam, MA, United States
As a Customer Service Associate, you are the face of Walgreens – the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merc
Job Source: WalgreensSpringfield, MA, United States
**The Opportunity**
**We're growing, and our clients deserve the best. As a remote Customer Service Associate within our Life Call Center, you'll have an opportunity to develop highly personalized experiences for our customers. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, inclusivity, a strong business acumen, and show courage, even in the most difficult situations.**
**Must be willing to work ANY 8-hour shift within our hours of operation, 8am-8pm Eastern Time, Monday-Friday, based on business need (NO WEEKENDS)**
**SALARY: $42,000- plus ability to earn 5% annual bonus**
**10 Weeks Paid Virtual Training**
**Upcoming Training Class: July 1st, 2024 - September 13th, 2024**
**The Team**
**You will join our Life Service Center team. We are a team that is customer-focused & consultative. We highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness. We are the experts in Life Insurance products at MassMutual and emphasize problem solving and adherence to policies and procedures.**
**The Impact**
**Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact**
**Educate customers about their life insurance policies with MassMutual**
**Apply knowledge to handle many problems independently while seeking guidance in highly complex situations**
**Balance time effectively to ensure the department meets expected service levels**
**Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time**
**The Minimum Qualifications**
**1+ years of customer service experience (or Undergrad Degree in lieu of experience)**
**High School Diploma (or GED)**
**The Ideal Qualifications**
**2+ years of Customer Service Experience**
**Proficiency with Microsoft Office Suite**
**Experience with Insurance or Annuity Servicing financial products, hospitality or retail sales with a high degree of direct consumer contact and problem solving/critical thinking**
**Bilingual a plus (Spanish)**
**Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows**
\#LI-AA1
\#LI-Remote
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
Customer Service Associate jobs in Springfield, MA, United States
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