Client Services Facilitator

Fort Worth

Job Description Job Description Salary: Annual salary + benefits

At Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service oriented, and excellence focused. To learn more about our values, please read our Statement of Faith.

Job Status: Full-time, Non-exempt, Grant-funded (1 year, but plan to apply for continuance)

Job Location: The Underground Drop-In Center

Job Summary: The primary function of the Client Services Facilitator is to: welcome youth and service partners to the drop-in center; meet immediate needs of youth and establish trust-based relationships; be attentive in caring for the safety of clients; provide case management to connect the youth with interim and long term care; provide services in a professional manner; complete client intake, assessment, and other documentation in a timely manner; and promptly comply with reporting obligations.

Schedule/Availability: Anticipated 40-hour work week at the drop-in center; night, weekend, and holiday shifts required in order for the center to be accessible to youth 24/7

Working conditions: Work performed in drop-in center environment.

Compensation: Annual salary

Benefits: Option of health insurance for employee and family and option to participate in retirement plan (up to 3% salary match after 90 days with 1-year vesting period)

Job Responsibilities:

Requires ability to work and stay awake overnight

Requires ability to work 13 hour shifts

Welcome youth and service partners to the drop-in center during assigned shifts. Arriving on time for all assigned shifts is essential.

Complete all onboarding and annual training requirements in a timely manner

Pass the course required to obtain a Fort Worth food handler’s license

Follow established entry protocol for all youth accessing the drop-in center. Complete intake form and assessments as appropriate.

Meet immediate physical needs of clients - clothes, food, toiletries, etc.

Document each intake and all services/referrals provided before your shift ends

Ensure a smooth hand-off to the incoming staff at end of shift

Request youth accessing the drop-in center to complete a client survey following protocol established by the Governor’s Child Sex Trafficking Team

Maintain excellent relationships with all partner agencies

Maintain facility cleanliness and sanitation, including running laundry, keeping the kitchen and bathrooms clean, etc. Janitorial services will be provided, but staff must ensure that the center is clean and tidy at all times.

Sort and put away donated items

Follow health precaution protocol and sanitation requirements - including COVID-related social distancing, masks, use of sanitizer/cleaner, etc.

Alert drop-in center Director when challenging situations arise

Recognize red flag behavior (as described in Unbound Now’s Abuse Prevention and Response Policy) and report to the drop-in center Director

Convey a service-oriented approach to clients and partner agencies. Communicate an eagerness to be helpful with all stakeholders. Collaborate with coworkers or other service providers to maximize client care.

Provide trauma-informed care

Help provide proper care for an emotional support dog

Help supervise and train drop-in center volunteers and interns in coordination with the drop-in center Director and Program Manager

Working Relationships:

Supervisor: Underground Director

Works with: Other Underground staff, Unbound Now North Texas team (particularly the advocacy team), One Safe Place and partner agency staff

Supervises: (in coordination with the Underground Director) Interns and volunteers

Experience and Education

Training and experience in survivor-centered, trauma-informed services preferred

Degree in social work, child development, or psychology, and/or experience in social work case management and documentation preferred

Preference given if trained in use of motivational interviewing, stages of change model, and TBRI

Experience handling crisis situations

Job Requirements:

Mature Christian faith

Three references, (supervisor, professional, personal)

Complete Unbound Now’s Foundations training

Fulfill Unbound Now’s annual and ongoing training requirements for abuse prevention

Agree to and pass all required criminal background checks, including DFPS criminal history check and abuse and neglect registry check

Pass employment eligibility verification

High level of emotional maturity and responsibility

Strong work ethic - consistent and reliable

Commitment to excellence and professionalism in services provided

Excellent relational, communication, and interpersonal skills

Excellent organizational and administrative abilities

Ability to multitask

Possess basic computer skills

Ability to handle crisis situations

Ability and willingness to maintain confidentiality of sensitive information

Ability to build trust and good working relationships with others

Appreciation of need for cultural competency

Participate in ongoing trainings

Abide by all of Unbound Now's policies and procedures, including Unbound Now’s Abuse Prevention and Response Policy

Physical Requirements

Requires ability to stay awake overnight

Required to stand for extended periods

Regularly required to stoop, kneel, bend, crouch and lift up to 30 pounds

Close visual attention and prolonged mental concentration

Required to walk and sit; talk and hear, both in person and by telephone; use hands to finger, handle or feel objects and keyboards; reach with hands and arms.

Work duties may on rare occasion be performed in an environment requiring exposure to odors, bodily fluids, and noise