Service Manager

San Jose, CA, United States

The Service Manager is responsible for delivering service and sales to their assigned region. The role manages Service Technicians, sub-contractors, vendors, and customers. The position oversees all incoming repair requests and preventative maintenance jobs the customer gives. The part is responsible for scheduling, estimating, Service Technician management/training, and customer development. The Service Manager develops and maintains a relationship with the customer and ensures the quality of work and adherence to customer-specific Key Performance Indicators (“KPIs”’s) are met.

KDC is a leader in the construction and service maintenance industry with diverse individuals dedicated to our people, customers, projects, and community. We are maintaining a strong focus on building a culture that encourages our employees to grow personally and professionally.

Apply if you:

Bring a cooperative spirit to your team and neighboring departments.

Have an understanding that through your contributions, you aid in the overall Company’s success.

Pursue continuous efforts to see beyond current business modes and methods.

Embody understands that an organization's tenure is achievable as a committed team member.

Bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.

Striving to be the leader in construction and facilities services by exceeding customer expectations begins with each employee. Through the individual contributions of our employees, we can support our core values. To help us accomplish this goal, we ask you to SMILE.

Synergy – bring a cooperative spirit to your team and neighboring departments.

Marketing – understanding that through your contributions, you aid in the overall success of our Company.

Innovation – continuous efforts to see beyond current business modes and methods.

Longevity – understanding that tenure with the organization is achievable as a committed team member.

Excellence – bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.

Essential Job Functions

Management and oversight of all incoming repair requests and preventive maintenance jobs assigned to customers.

Manages Service Technicians, subcontractors, and vendors.

Complies with customers’ priority matrix requirements and service level requirements.

Ensures that all work requests are completed on schedule and updated in customer systems.

Responsible for managing a designated budget to meet financial expectations.

Ensures timely follow-up and resolution to work exceptions.

Ensures and validates the quality of work provided.

Negotiates and enforces labor rates with service providers.

Ensures timely proposal submittals to customers.

Prepares estimates including time and materials to complete large scopes of work requiring return trips.

Assists and educates Field Service Management with minor facility troubleshooting.

Inspects systems to identify necessary repairs and provides an ongoing preventive maintenance program.

Diagnoses problems and failures in refrigeration systems to identify equipment and systems repair and replacement needs.

Requests equipment and supplies to maintain inventory and ensure availability of required items to complete the necessary installation/repair.

Works along with Technicians to evaluate their performance.

Works in collaboration with the General Manager and the Human Resource Department to implement progressive disciplinary and employee development activities.

Inspects and troubleshoots systems to identify necessary repairs.

Travels to different worksites to complete required tasks and projects.

Serves as a responsible leader through the direction and guidance of the team to ensure all safety requirements for all jobs are upheld.

Ensures proper safety rules, regulations, and incident reporting are followed.

Other duties as assigned .

Education, Experience, and Skills

High school diploma or equivalent.

Strong technical knowledge and experience in General Building, Plumbing, Electrical, and HVAC/Refrigeration commercial construction trades.

Ability to interpret architectural plans and specifications.

Positive customer focus, always considering the impact on our customer and their customers.

Ability to interact with a diverse customer roster.

Carefully considers cost/benefits.

Strong written and verbal communication skills.

Demonstrates attention to detail, creative problem-solving, and analytical skills.

Able to deal with frequent change, delays, or unexpected events and communicate accordingly.

Supports the organization’s goals and values.

Look for ways to improve and promote quality.

Follow all Company and customer policies and procedures.

Must have a flexible schedule and work some nights and weekends, as needed.

Possess the vehicle and tools required to perform job functions.

Proficient with computers and familiar with Microsoft Software Suite.

Must possess or obtain an appropriate state driver’s license before employment and a clean driving record and reliable transportation.

KDC offers a competitive salary/hourly range $70,000 to $101,000 - while considering the candidate’s experience and a comprehensive benefits package for full-time employees:

Medical insurance

Dental HMO and PPO insurance

Vision insurance

Life/AD&D insurance

Flexible Spending Accounts – Unreimbursed Medical and Dependent Care

Vacation and Sick Time

Holidays

Are you ready to invest in your future at KDC?

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