Extend Product Consultant

Chicago, IL, United States

Here at Relativity we prioritize flexibility and work-life harmony. Our Hybrid work environment provides options tailored to your role and location, aiming to enhance engagement, connectivity, and productivity. Join us to experience a culture of collaboration and innovation, where connecting in-person adds value to our collective growth. Let's work together! The Professional Services team at Relativity is a group of experts who help customers use our RelativityOne and Extend products to increase the value of their data. We offer consulting, training, and support services to help customers reach their objectives and solve their problems using innovative solutions. Extend products we support will include PI Detect, Data Breach Response, Relativity Contracts, and the aiR suite. We support the customer journey after implementation and work with other teams to ensure customer success and satisfaction. Are you passionate about helping customers achieve their goals with innovative software solutions? Do you have a knack for understanding complex legal data problems and translating them into effective solutions? Do you enjoy working with a diverse and collaborative team of experts who are always learning and improving? If these questions resonate with you, then you might be the perfect fit for our Extend Product Consultant (EPC) role at Relativity. As an EPC, you will provide support based on the matter, working closely with our current and potential customers to enhance their skills and confidence to run autonomously. You will cooperate with our sales, product, and customer success teams to understand customer needs, demonstrate product value, and recommend best practices. You will also provide training, workshops, and consulting services to help customers achieve their goals with our products. This role reports to the VP, Customer Solutions.

Responsibilities Engage with customers to understand their business challenges and goals and map them to Relativity's product portfolio.

Assist current RelativityOne customers to improve and update their platform usage with Extend Products, which include helping them with workflow change and adaptation.

Maintain regular contact and feedback between the consultant and the customer. This may involve virtual meetings and occasional onsite meetings to show and explain features and steps for the specific project with one or two customer team members.

Make sure the partner or customer can use Extend products independently. The consultant also develops advocates within the customer firm who can promote and encourage adoption to others within the customer organization.

Provide product knowledge and advice to customers on how to use Relativity's Extend products effectively to get the desired outcome.

Deliver training, coaching, and consulting services to customers to help them adopt and optimize Relativity's Extend products.

Work with sales, product, engineering, and customer success teams to share feedback and insights on customer demands, product performance, and market developments.

Keep informed about Relativity's product plans, features, and releases, and communicate them clearly to customers.

Qualifications Bachelor's degree or equivalent work experience

At least five years of experience in ediscovery project management, product management, client services or success roles

Solid understanding of AI/ML solutions for ediscovery and legal workflow problems

Excellent communication, presentation, and interpersonal relations

Exceptional business/technical acumen, including problem-solving and critical thinking

Exercise sound judgment and ability to make independent decisions

Demonstrate consistent commitment to core company values

Willingness to travel up to 25% of the time to meet customers on-site or work with team members in regional office

Relativity certification is a plus

Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus target of 10%, and long-term incentives. The expected salary range for this role is between $124,000 and $186,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Relativity is a diverse workplace with different skills and life experiences-and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify. Benefit Highlights: Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Flexible work arrangements Two, week-long company breaks per year Unlimited time off Long-term incentive program Training investment program All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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