Veterinary Technician – Urgent Care

Denver, CO, United States

The League’s Veterinary Hospital at CSU Spur team members provide access to high quality veterinary urgent care using an incremental care approach for under-served populations in our community. This position plays a critical role in helping to prevent and alleviate suffering of animals in our community, maximize our impact, enhance the dignity of our clients, and work collaboratively with the veterinary community.

The (new) Dumb Friends League Veterinary Hospital at the CSU Spur campus, is just north of downtown Denver, and is part of the redevelopment of the National Western Center. On the Spur campus, the veterinary hospital will incorporate learning opportunities for the public, through our surgery and dental suites, along with an exam room, that is on view to the public.

Responsibilities

Monitor care and treatment of animals to ensure proper services and follow-up care are provided and completed efficiently.

Provide first line of exceptional customer service to all patrons.

Ensure a smooth and timely flow of office calls from check-in to discharge.

Accurately review discharge patient instructions with clients and distribute educational materials as recommended by doctor.

Thoroughly record conversations with clients including all recommendations, declined recommendations or treatments.

Collect required laboratory samples and accurately process them for in-house or reference lab submission.

Take and process all radiographs, including dental radiographs.

Medicate, vaccinate, and treat animals as prescribed by veterinarian.

Induce anesthesia and intubate, monitor anesthesia, prepare patient for surgery, and keep thorough surgery logs and anesthesia sheets.

Assist veterinarians in surgical and medical procedures, including dentistry.

Utilize proper animal handling and restraint.

Perform medical and surgical patron call-backs as directed by veterinarian.

Fill client prescriptions and maintain drug logs as required.

Use and maintain medical equipment.

Perform accurate data entry into hospital software system to update client and animal records.

Clean and maintain work areas.

List needed inventory items on want list before the last one is taken, stock all areas of hospital as needed, monitor items for expiration dates.

Maintain professional and courteous demeanor in challenging/stressful situations.

Contribute to and lead initiatives to improve processes and procedures.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions.

Organizational competencies apply to all jobs at the League; position competencies are specific to this position.

Organizational Competencies

Accountability

Flexibility

Leadership

Teamwork

Attention to Detail

Initiative

Managing Resources

Technical Expertise

Decision Making

Integrity

Results Oriented

Time Management

Position Competencies

Analytical Thinking

Conflict Management

Supervisory or Managerial Responsibility

Volunteers

Travel

This position may require travel to different work sites

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

Benefits (medical, dental, and vision)

Flexible spending accounts

League-paid Life and Short-Term Disability Insurance

Paid Time Off (PTO)

Sabbatical

Holiday Pay

401(k)

RVTs are eligible for student loan reimbursement

and more!

Compensation: Starting at $22.50-$23.65 per hour (uncertified); $23.40-$24.85 per hour(certified/registered veterinary technicians); (starting pay commensurate with market, experience, and equity)

Work Conditions and Physical Requirements

Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Exposure to radiation in association with performing radiology procedures. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Repetitive motion associated with medical and surgical care. Frequent lifting of animals and objects up to 40 pounds with reasonable accommodation.

Requirements

Knowledge/Skills/Abilities

Working knowledge of current veterinary practices

Strong interpersonal communication skills

Demonstrated success in customer service

Ability to work in a team environment

High attention to detail

Strong desire to serve under-resourced communities with respect and compassion

Required

Education: Associate’s degree in veterinary technology or equivalent experience

Experience: Completion of a veterinary technician internship or comparable experience and working knowledge of current veterinary practices

Preferred

Registered veterinary technician

Experience in an animal welfare environment

Strong interpersonal communication skills

Proficiency in Microsoft Office programs

Ability to work in a team environment

High attention to detail

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