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The Wendy's Company
Chicago, IL, United States
What you'll do WHY WENDY’S? Families come in all shapes and sizes, that includes the Wendy’s family - the people you will work with as a Shift Manager. We get you. We got you. Here’s what you can expect as a Shift Manager on our team: Perks - Healthcare benefits for full-time shift managers, paid time off, 401(k) with employer match and employe
Job Source: The Wendy's CompanyAvispa
Chicago, IL, United States
Customer Service Manager 13324 A leading professional networking company is seeking a Customer Service Manager . The successful candidate will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on our hiring products and solutions. The ideal candidate has experience analyzing
Job Source: AvispaVolvo Group
Chicago, IL, United States
We noticed that you are using a browser that is no longer supported by our system, to enjoy the full Volvo experience consider changing browser x **Position Summary** **Responsibilities** * The Customer Service Manager provides advice and assistance to internal/external customers to ensure satisfaction regarding vehicle performance * Develop an
Job Source: Volvo GroupConnexis Search Group
Chicago, IL, United States
Seeking a Customer Service Manager with solid experience in customer service and management of a team, ideally within the healthcare or diagnostics sectors. This pivotal role involves not only overseeing and improving customer service but also actively participating in the strategy and design of customer service processes to align with the company
Job Source: Connexis Search GroupBelay Diagnostics
Chicago, IL, United States
Job Description Job Description Salary: $75k-$120k Experience Dependent The Company Belay Diagnostics is a cancer diagnostic startup founded by a team of neurosurgeons, scientists, and entrepreneurs to help those diagnosed with brain or spinal cord tumors find the right path forward. Their proprietary molecular testing technology is aimed to bridg
Job Source: Belay DiagnosticsSnapsheet Inc
Chicago, IL, United States
As a Customer Service Manager at Snapsheet, you are the leader and role model for a team of Customer Service Specialists in our call center. The ideal candidate will have a proven track record in call center management, with a focus on inspiring your team to achieve their production and quality goals in addition to guiding the individuals on your t
Job Source: Snapsheet IncSnapsheet
Chicago, IL, United States
Job Description Job Description As a Customer Service Manager at Snapsheet, you are the leader and role model for a team of Customer Service Specialists in our call center. The ideal candidate will have a proven track record in call center management, with a focus on inspiring your team to achieve their production and quality goals in addition to
Job Source: SnapsheetAmerican Dental Association, Inc.
Chicago, IL, United States
** Manager, Customer Service** **Job Category****:** Business Innovation Group **Requisition Number****:** MANAG001401 Showing 1 location **Job Details** **Description** The Manager, Advisory Services will manage one of the core capabilities of ADA Practice Transitions. This working director will manage the Advisor team in th
Job Source: American Dental Association, Inc.Chicago, IL, United States
Steiner Industries, a division of Bunzl Distribution, is a dynamic and rapidly-growing leading manufacturer of welding and industrial protective products, located in the northern part of Chicago. We are looking for a dynamic, hands-on Customer Service Manager to be responsible for the day-to-day operation and management of the Customer Service department. This is a working Customer Service Manager - a Customer Service Representative while also providing leadership and direction to the Customer Service Team to ensure excellent service to internal and external customers. Responsibilities: Lead and develop a team of 4-5 associates to provide world-class customer service to a diverse customer base within the welding, safety, and industrial distribution channel.
Responsible for overseeing the training and development of Customer Service Representatives to ensure that they deliver excellent customer service to internal and external customers.
Develop, monitor, and maintain appropriate Customer Service scheduling.
Oversee the order entry process ensuring accuracy and timeliness of orders.
Function as a liaison between Customer Service and other departments.
Monitor the overall performance of staff to ensure achievement of key performance metrics and compliance with policies, practices, and approved customer service processes.
Foster positive customer relationships and resolve escalations.
Support the team on questions related to daily processes, responsibilities and best practices.
Create processes and complete projects that improve the quality of service delivered to customers while improving efficiency and productivity of the team.
Act as a back-up to Customer Service Representatives as required.
Requirements: High school diploma or equivalent, Bachelor's degree preferred.
Minimum 5 years’ experience in customer service is required, preferably in a distribution or manufacturing environment.
Minimum of 3 years of practical and recent, hands-on experience as a Customer Service Manager.
Experience in the industrial or manufacturing industry a plus.
High degree of competence with Microsoft Office and ERP software.
Ability to work independently and collaboratively.
Possess excellent verbal and written communication skills.
Must possess strong planning, organizational, time management, and analytical problem-solving skills.
Must be team-oriented, dependable and a strong leader.
Must be able to multi-task with the ability to change direction quickly and often.
High level of attention to detail required.
Bunzl is a global leader in the Safety, Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law. So, what are you waiting for? A new career awaits you with endless opportunities. Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America. Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match. Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Customer Service Manager jobs in Chicago, IL, United States
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