Field Service Engineer
, AZ, United States
As an onsite support engineer you will be responsible for installing and providing technical support for HIS designed and built integrated vacuum solutions. You will work as part of a team installing and commissioning solutions and delivering best-in-class customer service. You will be required to integrate third party pumps and products into our solutions. You will be responsible for reviewing and coordinating project schedules, Keeping the customer and HIS informed of project status, customer concerns and actions planed or taken.
HIS Innovations Group is a rapidly growing company in a fast-expanding market. Opportunities for advancement, based on demonstrated leadership and performance, will be available. HIS Innovations employs top level talent, with tremendous potential for learning and growing in the semiconductor industry.
Job Responsibilities:
Follow inspection criteria and work instructions to facilitate commissioning and installation of our solutions at the customers facility
Installing and verifying operation of customers equipment
Install third party components onto our integrated systems platform
Collaborate with team members and the Site Lead to ensure customer deadlines are met.
Collaborate with Customer, Vendors and Engineering groups to coordinate installation activities, service needs, advanced troubleshooting and equipment improvement requests
Clear and concise communication on customer requests, tasks completed and changes needed
Maintain Customer and HIS safety protocols
Completion of other tasks as assigned by supervisors
Job Expectations:
Always friendly and willing to support the customer with any assistance needed
Always be available to address any HIS Innovations Group, related issues with the Customer
Audit shipments, communicate and track all shortages or modifications needed
Understand your role as the HIS representative to the customer, providing outstanding customer service.
Ability to understand your audience and deliver communications with the appropriate technical details
Documenting and reporting customer concerns to the appropriate HIS Team
Communicate with FS Lead on all assigned tasks, keeping documentation current and accurate
Appropriate issue escalation, keeping all stakeholders informed
Provide detailed problem description, including desired operation and deviations observed along with possible solutions to the problem
Achieving advanced technical understanding of our products and services
Overtime and travel may be required as needed
Skills Integral to the Job:
Demonstrated ability to understand detailed electrical schematics and mechanical drawings
Demonstrated ability to lead and direct onsite activities
Electrical troubleshooting ability with the appropriate tools
Demonstrated ability to follow written instructions accurately and consistently
Attention to detail with the ability to efficiently manage several projects at one time
Ability to manage customer expectations with a service-oriented approach promoting customer loyalty and timely task completion.
Collaboration skills essential for working with customer and HIS engineering teams
A reputation for taking initiative, setting goals, and getting things done
Exceptional interpersonal and communication skills in both written and verbal form
The ability to translate customer questions and concerns into actionable items
Education and Experience Requirements:
Engineering Technician Diploma/Certificate or High School Diploma or equivalent required
AS degree in technical discipline, or relevant military or practical experience preferred
Experience with the installation of Mechanical systems, Electrical components, reading layout drawings
Experience with Vacuum pumps, Frames, Cleanroom equipment, Tools, and procedures a plus
Military or relevant technical work experience will be considered.
Experienced onsite Customer Service in the Semiconductor Industry
English language fluency (written and verbal)
Basic computer skills
Physical Requirements:
Able to climb, stand, sit or walk for prolonged periods
Must be able to lift to 35 pounds / 34 KG at times
Able to carry 30 pounds, tools and components
HIS Innovations Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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