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Palo Alto Networks
Plano, TX, United States
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re he
Job Source: Palo Alto NetworksCenterbase
Dallas, TX, United States
About Centerbase At Centerbase, you’ll get the best of both worlds: the fast-paced dynamo of startup-esque growth with the additional stability of a larger company. At our core, we provide legal software to mid-size law firms, helping them to meet the modern expectations of clients and legal professionals while reaching their optimal productivity a
Job Source: CenterbaseAllied Stone, Inc.
Desoto, TX, United States
SUMMARY OF POSITION AND RESPONSIBILITY: A unique opportunity to join a fast-paced growing company with opportunities to utilize and expand your skill set. The company has a mix of onsite technologies and hosted cloud services used to support production and retail businesses. This position is a mix of hands on support desk and technical work combin
Job Source: Allied Stone, Inc.Flowserve
Irving, TX, United States
Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opp
Job Source: FlowserveDigital Realty
Dallas, TX, United States
Job Description Position Title: Vice President, Global Technical Operations Position Location: Major Markets only (i.e. Dallas/Austin, Ashburn, Chicago, Santa Clara, London, Amsterdam) Your role The Vice President, Global Technical Operations will partner with Executive Leadership and Regional Management to drive a customer and employee-focused
Job Source: Digital RealtyAllied Stone Inc
DeSoto
Job Description Job Description SUMMARY OF POSITION AND RESPONSIBILITY: A unique opportunity to join a fast-paced growing company with opportunities to utilize and expand your skill set. The company has a mix of onsite technologies and hosted cloud services used to support production and retail businesses. This position is a mix of hands on sup
Job Source: Allied Stone IncFotona
Irving
Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers. With over 50 years of laser expertise and industry leadership, Fotona has sold over 30,000 lasers worldwide with distribution in over 60 countries. Fotona’s reputation for excellence is earned from its dedica
Job Source: FotonaFotona
Irving
Job Description Job Description Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers. With over 50 years of laser expertise and industry leadership, Fotona has sold over 30,000 lasers worldwide with distribution in over 60 countries. Fotona’s reputation for exc
Job Source: FotonaDallas, TX, United States
**VP Customer Support / Technical Services**
Dallas, Texas / CCO Office Customer Support / Full-time **VP Customer Support / Technical Services** **Position Overview:** Responsible for overseeing the strategic direction and operations of our product and SaaS support teams, providing leadership and management of day-to-day operations, including customer service, quality control, and reporting. As a member of the Service Delivery leadership team, you will contribute to and help guide and implementation of our key strategic plans for global support, service operations and customer success. Ongoing operations of and refinements to the Global Support strategic plan are key areas of ownership for this role. As a key leader in our business, you will contribute to talent leadership, product feedback and evolution, service feedback and evolution and customer outcomes.
**Responsibilities** Build and execute an overall vision for Global Support with an accompanying strategic plan that is evergreen and evolves with our customers, company, and products Leadership of and assurance of ongoing operations of our global support organization. Ensures customer outcomes utilizing a mixture of strong engagement with customers and employees and monitoring and maintenance of key performance indicators Foster a service minded culture, demonstrate energy and enthusiasm with employees and customers and build teamwork Develop strong relationships with customers and serve as an escalation point for issues that impact customer success Lead and grow our Global Support function with a Talent First mindset recruiting excellent talent, developing talent, and scaling our team to meet the demands and challenges of our customers, company, and products Facilitate a high level of cooperation and communication between operational based teams and with all functions within the company Effectively communicate corporate and industry information to front line employees Define and manage to best in class support OKRs, KPIs, and SLAs Maintain expert knowledge of current technologies and trends with third party systems that provide Relativity leverage to scale and grow Global Support effectively Enhance employee product knowledge, training, and utilization Implement continuous improvement processes throughout the organization Identify, develop, and ensure implementations of standard practices and process improvements. Create and maintain standard operating procedures to support a repeatable and scalable business Identify technical issues and trends and advocate for improved product designs, improved telemetry that supports customer value and effective support operations
**Preferred Qualifications** 10+ years of software SaaS or cloud support delivery management and leadership experience Minimum Bachelors Degree, computer science or equivalent experience. Extensive knowledge in Contact Center technologies Exceptional leadership skills and the ability to build effective teams Exceptional mentor and coach that focuses on team development, productivity and excellence Effective written and verbal communications skills. Extensive experience creating premium support offerings and leading those teams Experience working in a Global Operating Model leverage influence and mandates to accomplish key outcomes Ability to manage multiple projects simultaneously and prioritize based on company objectives and critical deadlines Entrepreneurial experience and a willingness to make independent decisions
Uniphore is the global leader in Conversational Service Automation. The Companys vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore delivers business value using Conversational Service Automation, please visit
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VP Customer Support / Technical Services jobs in Dallas, TX, United States
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