Account Manager

Alexandria, VA, United States

About Armed Forces Benefit Association (AFBA) and 5Star Life

AFBA membership provides military members, first responders, and their families certainty and peace of mind, with benefits tailored to their real-life needs. With mission-driven focus, a compassionate claims process, and partnership for life, we provide our members with the security they deserve and the protection their loved ones need. AFBA. Founded to Protect Those Who Serve.

5Star Life partners with select brokers to grow their business with personalized attention, flexibility and responsiveness so they can address customer needs. Our customizable solutions are transparent and straightforward to meet the needs of the employees critical to our communities. Drive your business forward with 5Star Life. The partner of choice.

Through the values of Integrity, Commitment, Stewardship, Service, Patriotism, Inclusiveness, Culture, and Social Justice, our team provides insurance solutions for those who serve, defend, and protect our great nation in the armed forces, as well as first responders, federal government and department of defense employees, and our country's civilian workforce. We welcome you to apply and consider joining our team of service-focused professionals.

We offer a hybrid work environment. This position is in Alexandria, VA or Lincoln, NE.

About the role:

The Account Manager is an inside marketing and sales support role responsible for strategically on-boarding new groups, qualifying, and completing sales opportunities and using current book of business to strategically create added lines of business and organic growth. Account Managers are expected to spend their time validating completion of implementation for new potential opportunities and nurturing out-bound sales leads. This position requires high output work in the fast-changing Voluntary Benefits industry, and deal with real issues impacting companies relative to benefits.

Provide support to other Account Managers and related team members in new business activities

Coordinate meetings with brokers and clients to discuss enrollment and other product management guidelines

Follow up on new sold group quotes

Manage a current block of new business

Research and validate that all areas of new sales and operations are prepared for the issuance of coverage

Sales support for agent contracting and active contact for the sales team in the field

Create and follow-up on proposals to boost the sales pipeline

Understand and align to prospect’s needs, goals, and objectives

Actively develop new revenue opportunities with group retention and added lines of coverage to existing employer groups

Support the sales teams in the field with any missing information and ensure all information is provided as need to close a new case

Support in additional projects for new product implementation, process streamline and identification of trends

Customer facing travel when needed projected at 10%

Perform system demonstrations of enrollment tools, payment vendors and web portal tools

Support group business contract completion and QC

Create and communicate group renewal rating and product offering decisions

Handle other related projects

What we are seeking:

Undergraduate degree, preferably in business administration or related discipline

Minimum of five (5) years’ work experience preferred

Self-motivated – you are a “go-getter”, minor hurdles do not prevent you from achieving your objectives

Results oriented – you have a proven record of setting, achieving, and exceeding production goals

Strong communication skills – you are a good listener, clearly articulate your thoughts, and are very persuasive

Outgoing interpersonal skills – you can speak with anyone

Organized – you easily prioritize to maximize your efforts

Computer skills – you are proficient with Microsoft Office, and using a Contact Management System

Adaptability, flexibility, and ability to work as part of a team or in an individual capacity

Ability to travel, about 10%

Benefits we offer:

health insurance (medical, dental, and vision)

flexible spending accounts (medical and dependent care)

401k plan with generous employer match

employer-funded pension plan

paid time off

paid holidays (11)

life insurance

short- and long-term disability insurance

employee assistance program

professional development & tuition reimbursement

career growth opportunities

hybrid work environment

on-site gym and locker rooms (Alexandria, VA office only)

friendly, collaborative culture

Qualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veterans' statuses, disabilities, and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace, we are committed to creating an inclusive environment for all employees. AFBA and 5Star Life Insurance Company endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact Human Resources (hr at afba dot com). EEO is the Law (Link to external DOL site). AFBA and 5Star Life Insurance Company is an Equal Opportunity Employer and an E-Verify Employer.

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