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United Airlines
Chicago, IL, United States
Description Theres never been a more exciting time to join United Airlines. Were on a path towards becoming the best airline in the history of aviation. Our shared purpose Connecting People, Uniting the World is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations ar
Job Source: United AirlinesUnited Airlines
Chicago, IL, United States
Description There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locati
Job Source: United AirlinesUnited Airlines, Inc.
Chicago, IL, United States
Description There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locat
Job Source: United Airlines, Inc.NextRow Digital
Chicago, IL, United States
Job Description PURPOSE: The Program Manager, Guest Data and Experiences is responsible for evolving the development of Client's Guest and Customer data in support of innovative use-cases across the various hotel brands and unique travel and hospitality businesses within the Client Hotels portfolio. Based in Client's Chicago headquarters, this ind
Job Source: NextRow DigitalNeighborhood Loans
Downers Grove, IL, United States
About Us: Neighborhood Loans is a technology-driven mortgage lending institution dedicated to providing top-tier services to our customers. Our IT Support Department plays a crucial role in ensuring our employees have the tools and support they need to excel in their roles. We are looking for an IT Support Representative to join our team and assis
Job Source: Neighborhood LoansNeighborhood Loans
downers grove, il
About Us: Neighborhood Loans is a technology-driven mortgage lending institution dedicated to providing top-tier services to our customers. Our IT Support Department plays a crucial role in ensuring our employees have the tools and support they need to excel in their roles. We are looking for an IT Support Representative to join our team and assis
Job Source: Neighborhood LoansMidwestern University US
Downers Grove, IL, United States
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page: Job Category : Staff Requisition Number : TESTI003638 Apply now Posted : January 17, 2024 Full-Time Locations Showing 1
Job Source: Midwestern University USVi Living
Chicago, IL, United States
Overview Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi. What We Offer: Competitive pay Exceptional benefits Generous Paid Time Off - start accruing on day one 401k with company match Paid maternity and paternity benefits Award-winning training
Job Source: Vi LivingChicago, IL, United States
Job Description
PURPOSE:
The Program Manager, Guest Data and Experiences is responsible for evolving the development of Client's Guest and Customer data in support of innovative use-cases across the various hotel brands and unique travel and hospitality businesses within the Client Hotels portfolio. Based in Client's Chicago headquarters, this individual will work closely with cross-functional teams, including marketing, data engineering, data science and machine learning, technology, and operations, to identify and prioritize opportunities for improving the guest experience through across the enterprise. This role may require some global travel.
POSITION RESPONSIBILITIES:
Work closely with cross-functional teams to develop and implement guest-facing use-cases that drive guest satisfaction and loyalty, by evolving Client's ability to quickly and accurately identify guests and customers, and operationally deliver profiles to power targeted experiences, marketing programs, and organizational decision making.
Support the development of a vision and strategy for enhancing the guest experience through technology and digital services across the Client Hotels portfolio, with a focus on the development of guest data identification, pipelines, and a universal profile
Identify and prioritize opportunities for improving the guest experience through technology and digital services, including new feature development, process improvements, and partnerships
Ensure that the guest experience is consistent across all hotel brands and businesses within the Client Hotels portfolio, utilizing data from the guest data identification, pipelines, and universal profile to inform decision-making
Develop and manage budgets and timelines for guest experience initiatives, including those related to the development of guest data identification, pipelines, and a universal profile
Monitor and analyze guest feedback and metrics, utilizing data from the guest data identification, pipelines, and universal profile, to continuously improve the guest experience.
EXPERIENCE AND QUALIFICATIONS:
•Bachelor's degree in a related field, such as hospitality management, business, or marketing
•5+ years of experience in the hospitality industry, with a focus on guest experience and technology
•Strong leadership and project management skills
•Excellent communication and interpersonal skills
•Ability to work independently and in a team environment
•Proficiency in Microsoft Office suite and other relevant technology tools
•Experience with data analysis and reporting
•Program Manager, Guest Data and Experiences will be an integral member of the Client Hotels team and will have the opportunity to make a significant impact on the guest experience across the entire portfolio. This is a unique opportunity for an experienced hospitality professional to join a dynamic and forward-thinking organization.
•Bachelor's degree in a related field, such as hospitality management, business, or marketing
•5+ years of experience in the hospitality industry, with a focus on guest experience and technology
•Strong leadership and project management skills
•Excellent communication and interpersonal skills
•Ability to work independently and in a team environment
•Proficiency in Microsoft Office suite, Smartsheet, Atlassian tools (JIRA, Confluence), Mural and other relevant technology tools
•Experience with data analysis and reporting
•Program Manager, Guest Data and Experiences will be an integral member of the Client Hotels team and will have the opportunity to make a significant impact on the guest experience across the entire portfolio. This is a unique opportunity for an experienced hospitality professional to join a dynamic and forward-thinking organization.
•5+ years of experience in the hospitality industry, with a focus on guest experience and technology
EDUCATION:
Bachelor's degree in a related field, such as hospitality management, business, or marketing
IT Program Manager - Hospitality jobs in Chicago, IL, United States
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