Management Associate

New York, NY, United States

Manhattan, Queens, Brooklyn, NY

Pay Rate: $58,000- $72,000

The Management Associate participates in a 6-to-18-month management development training program designed for participants to gain the requisite knowledge and leadership skills in order to advance into an Assistant Branch Manager position within the footprint of Apple Bank’s retail banking network. The successful candidate should demonstrate a high level of initiative, discretion, and judgment and must be able to take ownership of the learning process through the completion of training courses, rotations, assignments, and objectives that are outlined in their personal development plan. Over the course of the program, the incumbent learns to develop the capability to independently manage a branch, including the teller unit, platform, and other ancillary operations, as well as how to provide support to the Branch Manager in the achievement of business development, customer service and operational performance goals that maximize profitability. ESSENTIAL DUTIES & RESPONSIBILITIES

Learn how to perform the following retail banking positions through in-branch training rotations: Teller, Operations Supervisor, Customer Service Representative and Assistant Branch Manager.

Attend a variety of assigned training courses to develop a comprehensive understanding of business development, customer service, operating procedures, policies, security/safety controls, compliance and reporting requirements.

Review daily reports and conduct branch audits; ensure compliance with company policies, procedures and audit requirements.

Learn processes and functions of our key support areas through a series of department rotations on the corporate side of the business to understand the responsibilities handled by these departments that support the branch network.

Develop a focused management/leadership style; coach and evaluate branch staff.

Contribute to the enrichment of the branch culture by motivating team members and enhancing morale.

Demonstrate ability to identify customer needs and recommend products and services, both personally and through the effective coaching of employees.

Minimize and resolve customer complaints through employee coaching and training.

Perform all operational duties as required, during peak periods to maintain coverage, including teller line functions.

Conduct staff meetings to discuss bank/branch objectives; establish priorities in order to ensure compliance with established policies and procedures.

Make sound decisions regarding approval of customer and or bank transactions within authority limits, weighing customer satisfaction issues versus Bank exposure to loss or fraud.

Notarize legal documents for bank customers.

Perform other job-related duties or special projects as assigned.

SKILLS, EDUCATION, & EXPERIENCE

High School Diploma or GED required; Associate’s or Bachelor’s degree in Business preferred.

3+ years of retail banking experience

Prior supervisory experience preferred.

Must have strong customer service and sales experience.

Demonstrated leadership and decision-making skills.

Knowledge of banking products and services preferred.

Effective problem-solving skills.

Strong interpersonal skills and communication skills (verbal + written).

Strong computer skills preferred (Microsoft Office suite of products).

Must be a team player.

Ability to motivate and achieve results through the coaching of others.

Detail oriented with strong organizational skills and ability to multi-task.

Licensed Notary Public for New York State.

Display willingness to adjust schedule to work at various branch and corporate office locations, for various lengths of time, including weekends and extended hours.

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Since 1863, Apple Bank has been a stable banking presence in New York City and its surrounding communities. We seek to put the best interests of our customers first and to manage our company prudently and responsibly.

When you join the Apple Bank team, you’ll be working with a group of dedicated and talented professionals focused on delivery of an outstanding customer experience.

For more than 160 years, Apple Bank has been invested in our customers and communities, striving always to put their best interests first. Along the way, our employees have been the key to our success.

Whether you’re just beginning, continuing or changing your career, Apple Bank offers a range of career opportunities. We’ll support you in developing your potential to the fullest, while you contribute to our growth and success.

Our Employment Policy Apple Bank’s employment policy is to provide equal opportunity to all persons. We have made a commitment to equal employment opportunity through a positive and continuing affirmative action program. No employee or applicant for employment will be discriminated against because of race, color, citizenship status, religion, sex, sexual orientation, creed, national origin, age, physical or mental disability, veteran status, political affiliation, domestic violence victim status, predisposing genetic characteristic, or any other Federal or State legally-protected classes.

Apple Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at [email protected] .

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