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ApTask
Chicago, IL, United States
About Client: The client is a global investment and advisory financial services firm that engages in investment banking, asset management, capital markets services, and insurance services. It's commitment is to advance the strategic interests of our clients and to deliver long-term results with excellence and integrity. The client help governments,
Job Source: ApTaskThe Rockridge Group
Chicago
Job Description Job Description TITLE: SERVICE DESK TECHNICIAN LOCATION: CHICAGO (3 days in office/2 days work from home) DURATION: 1 YEAR Job Description: Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.· Apply polici
Job Source: The Rockridge GroupBaird & Warner
Chicago, IL, United States
About Baird & Warner Real Estate Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace ten times in a row. But we didn't get there by accident - behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true: we believe that when you give people
Job Source: Baird & WarnerCresco Labs
Chicago, IL, United States
Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensar
Job Source: Cresco LabsCresco Labs
Chicago, IL, United States
COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Su
Job Source: Cresco LabsInvenergy, LLC
Chicago, IL, United States
Support Coordinator, Service Desk page is loaded Support Coordinator, Service Desk Apply locations Chicago, IL time type Full time posted on Posted 6 Days Ago job requisition id R07015 Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve th
Job Source: Invenergy, LLCCresco Labs
Chicago, IL, United States
COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated S
Job Source: Cresco LabsCresco Labs
Chicago
Job Description Job Description COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations n
Job Source: Cresco LabsChicago, IL, United States
Performance Trust Capital Partners is seeking a Service Desk Support Technician to join our Technology Services team. This is a hands on role responsible for supporting our firm's technology needs while working with talented system administrators, developers, and technology professionals in a highly leveraged data and analytics driven environment. The candidate must have strong customer service and communication skills as well as prior technical troubleshooting experience. This is an opportunity for a Service Desk Support Technician to gain strong experience in a fast paced environment and have long-term career growth opportunities.
The Service Desk Technician is responsible for providing first contact support of incoming request to the service desk via telephone, web portal, email and chat to ensure courteous, timely and effective resolution of end-user issues. In addition, this individual will:
Deploy pre-packaged software using distribution tools and processes as requested by end users
Build rapport and elicit problem details from service desk customers
Ensure timely response to all request for service during and after hours, documenting each in the service desk ticketing tool
Escalate incidents with accurate documentation to suitable technician
Record, track and document the service desk incident solving process
Use remote tools and diagnostic utilities to aid in troubleshooting
Identify and learn appropriate software and hardware used and support by the organization
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals or other fixes as determined
Install antivirus software and ensure virus definitions are up to date
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Align and prioritizes work based on key performance indicators (KPIs) against SLAs for the service desk team.
Help to identify deprecated service and opportunities for improvement
Collaborate with Cyber Security and Infrastructure teams to ensure that security, administration, and support is appropriate and prioritized
Requirements Bachelor's degree, preferably in a quantitative, technical-related discipline, or equivalent work experience in areas of service desk support and leadership
1+ years of service desk support
Experience and knowledge in service desk ticketing systems, PC life cycle support, Microsoft Office, Microsoft Operating systems, asset management, hardware and software support
Familiar with networking technologies, server support, active directory, and Microsoft Exchange
Organized and driven to bring order and direction to fluid environments
Structured problem solving skills; experience using systematic and fact-based processes to determine root cause and improve operations and support for mission critical services
Oriented toward optimization and efficiency in process
Experience working within governing controls such as Change Management, Incident Management and Continuity Management
Demonstrated expertise in establishing a culture of positive collaboration among cross-functional teams comprised of diverse personalities, skill sets and levels of experience
Highly developed communications skills to clearly articulate the business and technical requirements required for service delivery
Effectively conveys a sense of urgency and bias for action
The Company
Headquartered in Chicago, Performance Trust Capital Partners is an institutional fixed income broker/dealer and investment advisory firm, specializing in highly analytical, performance driven strategies. Our core clients include community and middle-market banks, credit unions, and insurance companies. Our unique and customized approach to strategic advisory, mergers and acquisitions, and balance sheet solutions provides financial institutions the confidence to manage the full lifecycle of their institution, earn their independence, and expand strategic alternatives through enhanced financial performance and good regulatory standing.
Service Desk Support Technician jobs in Chicago, IL, United States
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