Economic Empowerment Services Manager

Memphis, TN, United States

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

This position is responsible for the oversight of World Relief Memphis’ (WRM) Economic Empowerment Services (EES) by ensuring quality program delivery, strong internal collaboration, and beneficial community partnerships that advance the mission of the organization. Responsibilities include staff and intern supervision, grant management, interdepartmental collaboration, volunteer integration, and partnership network building that leads to greater economic and community inclusion of immigrants. The goal of Economic Empowerment Services at WRM is to build a more inclusive economy and community by collaborating with community stakeholders to empower immigrants as drivers of their own career journeys. This is achieved through inclusive programming that meets goals of enrollments and collaborates with partners to address systemic issues within Memphis that prevent greater participation in our local economy.

Role & Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position reports to the Integration Director and is responsible for three programmatic areas:

Early job preparedness, placement, and follow up:

This program supports clients in preparing for and entering the US workforce upon arrival in the US and building financial literacy skills to improve resilience and ensure self-sufficiency.

Employer Engagement Program:

This program serves to support clients in their career goals by partnering with companies in the Midsouth to develop custom ELT and skill-building curriculum tailored to meet client and employer goals.

Partnership Building: Facilitate a network of community stakeholders that meets monthly and is committed to building a more just and welcoming community where immigrants can thrive.

To successfully meet the goals of these programs, the EES Manager will successfully perform the following responsibilities:

Staff Supervision:

Hire, train, supervise, coach, and evaluate a growing EES team (4 to 8 is anticipated)

Lead EES staff in setting and achieving appropriate and achievable individual/team objectives and goals to meet department and funder standards

Provide personal and professional development opportunities and support to program staff to ensure staff utilize individual strengths

Facilitate one-on-one meetings with direct reports

Facilitate regular team meetings to ensure collaborative and quality, team-based service provision

Guide staff in brainstorming strategic and appropriate employment, transportation, financial literacy and other skill building solutions for clients

Provide ongoing feedback to staff and conduct mid-year and annual performance development reviews

Program and Grant Management & Budget Oversight:

Oversee the development, execution, evaluation, and continuous improvement of all EES programming

Ensure staff are equipped to secure employment opportunities and transportation solutions in collaboration with enrollments as soon as possible, but ideally within the first 4 months of arrival

Facilitate cross-team meetings with other department staff on shared programmatic goals that prioritizes client outcomes and positive partner engagement

Provide crisis management and conflict resolution support to clients when necessary

Develop and maintain systems, policies, and procedures for the EES team, within the framework of WRM systems and policies

Develop projections for all program grants and ensure these are met on a monthly, quarterly and annual basis

In partnership with the Finance and other office leaders, draft and manage program budgets, reviewing them on at least a monthly basis to ensure expenses do not exceed budgeted allotments

Participate in grant writing for renewal grants and grant acquisition activities for new opportunities when appropriate to the scope of EES

Collaborate with the fundraising team to identify and apply for new funding opportunities to meet evolving needs of enrollments and to serve immigrant clients not currently eligible for available services

Program Evaluation and Reporting:

Maintain a working knowledge of all department and service area grants to inform program planning, execution, evaluation, reporting and alignment.

Ensure program tools and database processes are kept up to date and utilized by team members

Complete and submit reports and statistics to WRM leadership and grantors on a monthly, quarterly, semi-annual and/or annual basis

Perform regular reviews and quality control of client case files, program data and dashboards to ensure appropriate and timely service delivery and accurate reporting to grantors

Participate in all program monitoring's and audits conducted by state and federal grantors and the World Relief Home Office

Interdepartmental Collaboration:

Meet regularly with supervisor to discuss EES updates, needs and strategy

Participate with other service managers and staff in weekly meetings to collaborate, plan, and coordinate individual client service provision, volunteer engagement opportunities, and share community partnership opportunities

Initiate collaboration and communicate regularly with other service managers to problem-solve and better serve clients

Develop and review client service systems and tools with other team managers

External Partnership Building:

Initiate, develop and expand positive ongoing relationships with relevant local employers and community stakeholders who are committed to hiring clients and ensuring greater participation in the workforce and broader community

Research and stay abreast of local employment trends, needs and opportunities to inform organization and community-based strategies

Lead and support the EES team in the development and fostering of positive relationships with employers, partner organizations, businesses, churches, and volunteers to support client outcomes

Participate in community feedback sessions on a quarterly basis, and collaborate with other service managers to identify and plan for opportunities for program growth and respond to feedback

In conjunction with team members, develop and maintain opportunities to integrate WRM volunteers and interns to support client goals and self-sufficiency plans, as well as EES programming activities

Knowledge, Skills, & Abilities Previous professional experience in managing individuals toward shared team goals strongly preferred

Previous experience in social services sector or related field strongly preferred

Grant writing and program design experience preferred

Strong verbal and written communication skills

Skill and sensitivity working with people from various backgrounds and beliefs

Ability to work well on a team in a synergistic work environment, a flexible and motivated team player

Ability to prioritize, multi-task and organize in a fast paced and fluid environment

Ability to coach, motivate, and encourage others to work effectively and pursue excellence

Excellent problem-solving and conflict resolution skills; ability to assess, analyze, and respond to changing realities appropriately

Ability to manage multiple demands and deadlines with flexibility

Decisive, ability to obtain necessary information to make good decisions

Strong ability to work independently, take initiative, remain focused, productive, and accomplish goals in a challenging, fluid and sometimes unpredictable environment

Commitment and ability to collaborate effectively across department and program areas

Cross-cultural experience or previous experience working with refugees preferred

Ability to mediate conflict and provide constructive feedback in a timely manner

Must be willing to perform other tasks as assigned

Bi-Lingual desired (e.g. Spanish, Swahili, Dari)

Requirements Mature and personal Christian faith

Committed to the mission, vision, and values of World Relief

Desire to serve and empower the Church to impact vulnerable communities

Able to affirm and/or acknowledge World Reliefs Core Beliefs , Statement of Faith , Christian Identity and National Evangelicals For the Health of The Nation document

Valid driver’s license and reliable access to an insured vehicle required

Must be able to pass a background check and MVR check

Strong skills in Microsoft software including Excel, Word, Power Point, Team, Zoom, and Outlook

Willingness and ability to commit to the position for a minimum of three years

Fluent in English with strong interpersonal and communication skills–listening, speaking, writing

Bachelor’s degree required

Up to 25% domestic travel only required

World Relief offers a competitive benefits package (25 hours + per week):

- Medical, Dental, Vision

- Offer 16 company Paid Holidays + 4 additional Personal days per year!

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

- FSAs: Medical & Dependent Care, & Commuter Funding

- Supplemental Life Insurance (employee, spouse, and children)

- Critical Illness, Hospital Indemnity, and Accident insurance policies

- Legal Shield Insurance

World Relief pays 100% for eligible employees:

- Group Term Life (employee, spouse, and children)

- Long Term & Short-term Disability

- Accidental Death and Dismemberment (AD&D)

- Long Distance Travel Insurance

- Employee Assistance Program (EAP)

World Relief - Retirement:

- 401K & Roth

- WR matches up to 4%, then an additional quarter percent up to 10%

- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

· The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

· Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

· The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT:

· General office setting. World Relief also offers hybrid and remote schedules for limited positions.

· Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

· Year-end archiving activities involve repeated lifting and bending.

· Physical, emotional and intellectual demands

· Equipment used: Employee computer (desktop or laptop), printer, and copier.

· All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization.World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

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