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MAU Workforce Solutions
Atlanta, GA, United States
3Ci is seeking a skilled Support Engineer to join their Client's dynamic team in Atlanta. As a Support Engineer , you will be responsible for providing Level 1-1.5 support, including but not limited to basic PC repair, troubleshooting, Active Directory management, ServiceNow ticket handling, and O365 administration. Additionally, the role may inv
Job Source: MAU Workforce SolutionsLincoln Financial Group
Atlanta, GA, United States
Alternate Locations: Work from Home Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 73070 The Role at a Glance We’ re excited to bring on a Service Rep, for IT Service Desk Support! In this position, y
Job Source: Lincoln Financial GroupCrescens
Atlanta, GA, United States
Job Title: - Service Desk Analyst Location: Atlanta,GA Duration: 11+ months DESCRIPTION: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the
Job Source: CrescensDiversified
Norcross
Service Desk / Network Operation Manager - Virtual Norcross, GA, USA ● Virtual Req #3641 Wednesday, May 29, 2024 At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build conne
Job Source: DiversifiedHexaQuEST Global, Inc.
Atlanta, GA, United States
Job Description: Purpose: The Atlanta Public School System is seeking the services of a Service Desk Analyst to provide direct first-line level 1 service desk support to Client schools and administrative locations. Summary: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service De
Job Source: HexaQuEST Global, Inc.Sunrun
Atlanta, GA, United States
Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. Overview This individual in this position will be responsible to manage the perfor
Job Source: SunrunThe EDH, LLC
Atlanta, GA, United States
Service Desk Specialist I who will provide 24/7 Tier 1, Service Desk support for creating tickets, performing initial troubleshooting, and documenting steps to resolve incidents in accordance with operational guidance. The selected candidate must be able to work rotating shifts every four months. Job Duties and Responsibilities: Diagnose and reso
Job Source: The EDH, LLCKilpatrick Townsend & Stockton
Atlanta, GA, United States
Kilpatrick, a large international law firm, is seeking a Service Desk Analyst for our IT Department, working remotely. This position will be part of our team of attorneys, paralegals and support staff providing a high level of service to both internal and external clients. At Kilpatrick we are one team where each person plays an integral role in se
Job Source: Kilpatrick Townsend & StocktonNorcross
**JOB PURPOSE:**
The IT Service Desk Technician’s role provides technical support to all PruittHealth partners and PruittHealth Contractors facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by PruittHealth partner’s PCs, laptops, and mobile phones by identifying issues, documenting and analyzing them.
The IT Service Desk Technicians receive trouble tickets (Incidents or Service Requests) raised by PruittHealth partners through our Service Desk Portal, telephones or in-person, as they are the single point-of-contact for all PruittHealth Partners to report IT Related issues.
**KNOWLEDGE, SKILLS, & ABILITIES:**
1. Manage Service Desk tickets in a timely manner
2. Respond to customer issues via phone, service portal and walk in requests
3. Provide excellent IT Customer Support Service
4. Document all partners IT issues and interactions
5. Troubleshoot to resolve all partners reported issues or service requests
6. Escalate issues to the next Tier with next level of difficulty
7. Install, make changes and repair computer hardware and software
8. Follow-up with customers to ensure issues are resolved
9. Handle any Incidents or Service Requests assigned by their IT Service Desk Manager or Executive Director
10. Proficient utilizing Active Directory, Exchange and troubleshooting of Network Printers
11. Knowledge, understanding and troubleshooting of CITRIX, Thin Clients and Windows Embedded Clients
12. Knowledge, understanding and troubleshooting of, Laptops, iPhones and iPads
13. Strong Service Desk Best Practices, working on a fast pace technical support call center environment.
**EXPERIENCE and QUALIFCATIONS REQUIREMENTS:**
· Bachelor’s Degree Required
· A+ Certification, MCDST
· Two to Five years of experience supporting end user devices PC’s, tablet PC, Thin Client devices, printers, faxes in a Windows and Citrix environment.
· Excellent verbal and written communication skills
· Proficiency with Microsoft Office 365
· Windows Operating System and Internet Applications
· MCP/A+ Certification
· Customer Service Experience
· Citrix
· Thin Client Devices
· Working technical knowledge of current thin client technologies and standards.
· Excellent hardware troubleshooting experience.
· Strong, hands-on technical knowledge of WYSE, Microsoft and Apple end user device systems
**Family Makes Us Stronger.** Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.
We are eager to connect with you! **_Apply Now_** to get started at PruittHealth!
_As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status._
Email Alert for IT Service Desk Technician_ jobs in Norcross
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