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Molly Maid
Colorado Springs, CO, United States
As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You
Job Source: Molly MaidBanfield
Colorado Springs, CO, United States
Position Description Client Service Coordinator - Job Description.docx 1 of 3 Last Revised: 08/20/2013 JP JOB TITLE Client Service Coordinator TEAM Hospital FUNCTION, FAMILY Service Operations (Pet), Hospital Operations (Pet) COST CTR #: Varies REPORTS TO Practice Manager JOB LEVEL B2 FLSA CLASSIFICATION Non-Exempt Exempt STATUS Full-time Part-time
Job Source: BanfieldCatholic Charities of Central Colorado
Colorado Springs, CO, United States
Position Summary Since 2009, Family Immigration Services (FIS) has provided high-quality, low-cost immigration legal services to immigrants and refugees in our community. Our staff is passionate, mission-driven, and team-oriented. As a DOJ-Recognized Organization, our program is authorized to provide direct immigration legal services through our pa
Job Source: Catholic Charities of Central ColoradoPeak Vista
Colorado Springs
Customer Service Center Agent I - Bilingual Summary Title:Customer Service Center Agent I - Bilingual ID:0508-Bilingual Department Location:3205/3207 N. Academy, Colorado Springs, CO 80917 Category:Administrative / Clerical / Skill Trades Description Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to pro
Job Source: Peak VistaInvestortools Inc
Colorado Springs, CO, United States
At Investortools, you are encouraged to grow your skills and shape your career. Here, excellent service meets creative problem solving, helping us drive innovation and transform the finance industry together. We are an industry-leading organization whose mission is to serve institutional investors in the fixed-income market by providing portfolio m
Job Source: Investortools IncConnect America
Colorado Springs, CO, United States
Job Function: Manages and processes shared email inboxes, data entry and reporting, answering incoming phone calls, basic equipment troubleshooting, and participates with other team members to accomplish tasks and meet deadlines. Responsibilities: Answer incoming calls via Five9 phone system; resolve issues, or transfer as needed Respond timely t
Job Source: Connect AmericaCatholic Charities of Central Colorado, Inc.
Colorado Springs
Position Summary Since 2009, Family Immigration Services (FIS) has provided high-quality, low-cost immigration legal services to immigrants and refugees in our community. Our staff is passionate, mission-driven, and team-oriented. As a DOJ-Recognized Organization, our program is authorized to provide direct immigration legal services through our p
Job Source: Catholic Charities of Central Colorado, Inc.Ria Financial
Colorado Springs, CO, United States
Job Description We are Ria Money Transfer Ria Money Transfer was founded in 1987 with a single storefront in New York City, delivering remittances to the Dominican Republic. Now, with more than 425,000 locations, in 165 countries and employing over 4,000 people, we've become the second-largest money transfer company in the world. Our Mission As a
Job Source: Ria FinancialColorado Springs, CO, United States
Bilingual Client Services Representative (Clinical Laboratory-Call Center) Locations: Colorado Springs, CO Why Ascend? Come work for a company that is transforming the industry! We are Ascend, one of the highest volume clinical laboratories in the United States. With the use of the most advanced tools and technology, we process millions of test each month. For over 30 years, we have been delivering industry-leading service and excellence in testing. At Ascend, we are relentless about innovation and growing to pioneer the future of clinical and environmental laboratory testing.
Ascend is unlike most companies, offering the discipline of a healthcare leader and the mentality of a tech startup. As a company that is on the leading edge, we are seeking individuals with a similar mindset who enjoy a dynamic, fast-paced environment.
Job Summary Ascend Client Services is the front line contact support for one of the largest automated technology labs in America. As a Bilingual Client Service Representative (Spanish), you will be responsible for successfully handling a large flow of inbound and outbound calls as the first point of contact for clinical clients. The Client Services team quickly supports, educates and provides solutions to dialysis clinics who are medical professionals. The team’s mission is to consistently provide the highest standard of support for our clients. We deliver an exceptional client experience every call, every time. Client Service Representatives serve as the bridge between the Ascend Clinical lab and our clients.
Essential Functions: The successful applicant will be able to perform the following essential functions:
Receive and handle all telephone calls and emails pertaining to client support
Make outbound calls for urgent and critical lab results within specified timeframe
Achieve contact center call metrics and other metrics appropriate to the position
Manage time effectively on client calls and accurately document support provided.
Respond to complex inquiries using critical thinking skills
Resolve service problems by clarifying the client’s concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Process critical forms in an expedient manner. Process lab draw entries in an accurate and precise manner on a daily basis
Convey a positive and professional image to clients and employees
Maintain composure in high pressure situations
This will be a first shift position with occasional overtime. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications: High School Degree or GED
2+ years of Experience in a fast pace call center environment
Bilingual in Spanish
Working knowledge of Microsoft Office Suite (Word, Excel, and Outlook)
Strong listening and comprehension skills
Benefits: Ascend provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Health Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D, Work/Life Resources (including Employee Assistance Program) Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption leave) Retirement Benefits: Contributory pension plan and Savings Plan (401k).
Compensation : $20-$24/hr
Salaries may vary for different individuals in the same role based on several factors, including but not limited to individual competencies, education/professional certifications, experience and performance in the role
Ascend is an Equal Opportunity Employer - M/F/Disabled/Veteran If you are interested in applying to Ascend and need special assistance or accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to [email protected]. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
Email Alert for Bilingual Client Services Representative (Spanish) jobs in Colorado Springs, CO, United States
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