Resident Experience Coordinator - Versailles

Los Angeles, CA, United States

Job Description

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver a Winning Performance:

Question Authority

Walk the Talk

Share Knowledge

Listen, not just Hear

See the Glass Half Full

Take Educated Risks

Enjoy the Ride

Share the Spotlight

Do the Right Thing

Test Your Limits

We Care About Your Total Wellbeing:

Physical Wellbeing: Medical, dental, and vision care

Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits

Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation

Community Wellbeing: Paid Community Service Hours

Career Wellbeing: Leadership Development

Learn more about our Total Wellbeing program here.

What You'll Be Doing:

As a Resident Experience Coordinator, you will spend most of your time delivering exceptional customer service, fostering resident loyalty through outstanding move-in experiences, adeptly handling and escalating resident issues, and ensuring an overall remarkable living experience throughout their residency.

Addressing resident inquiries promptly, ensuring satisfaction and loyalty

Guiding new residents through the move-in preparation experience for a smooth transition

Conducting follow-up within a week of move-in to address concerns

Managing move out inspections and coordinating resident events

Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals

Proactively suggesting improvements to enhance community operations

What You'll Need To Thrive:

High School diploma or equivalent

Valid Driver's License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location.

Computer literacy and effective communication skills

Availability to work a flexible schedule, including weekends

Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

Bonus Qualifications:

Customer service experience

Salary : $23.81 - $29.10 / Hour

The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

About Us

Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive. It means striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together.

Our portfolio of high-quality properties in urban growth markets - New York City, Boston, Washington DC, Seattle, San Francisco, Southern California, and Denver - provides homes where people most want to live, work and play. We've got the best people in the business, as evidenced by our employee engagement scores and customer loyalty ratings. That's why our employees say they are proud to work at Equity, a company that gives our residents a place where they can Live Remarkably, and offers a culture where our employees have the opportunity to thrive.

Equity Rewards

When you join Equity Residential, you won't be treated as simply another employee - you will be considered a partner in our shared success. As such, we are committed to investing in your personal success through a benefits program that supports your Total Wellbeing.

We recognize that everyone has different needs outside of work. That's why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique benefits options to employees, like a comprehensive wellness program, pet insurance, new parent benefits, and paid time off for community service projects. In addition to your next job, you can also find your next home with us! Rent discounts on Equity Residential apartment homes are available to our benefits-eligible employees. The amount of the discount offered is determined based on the market, ranging upwards from 20%. Learn more about our Total Wellbeing program here.

Equity Values

At Equity Residential, like our residents, our employees come from everywhere. A richly diverse work environment captures top talent, cultivates the best ideas, and creates the widest possible platform for success. By focusing on inclusion, these differences are harnessed to create value - in ideas, business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive.

All aspects of the employment process are merit-based. Every Equity employee is expected to maintain a work environment that is free from discrimination and harassment. Equity Residential does not discriminate against any employee or job applicant because of race, religion, color, creed, sex, sexual orientation, gender, sexual/gender identity/expression, age, pregnancy (including childbirth, lactation or related medical conditions), physical or mental disability, national origin, citizenship status, military (including uniformed service member or protected veteran) status, marital status, genetic characteristic or information, ancestry or any other characteristic protected by law. Equity Residential also prohibits retaliation against individuals who report harassment or discrimination, or participate in investigations into such conduct.

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