SaaS Ops Client Consultant

Atlanta, GA, United States

A SaaS Ops Client Consultant is an instrumental role that enables FinQuery to achieve its mission to provide best-in-class service and support to its customers. Specifically, a SaaS Ops Client Consultant works with clients who have purchased FinQuery’s SaaS Spend Management product and ensures that they are able to efficiently integrate, utilize and recognize full value from the tool. This role requires an ability to understand technical software utilization trends and to formulate and communicate a clear plan to clients so that they can reduce their software costs and achieve greater efficiency within their tech stack. The SaaS Ops Client Consultant will become the primary point of contact between FinQuery and the customer.

What you will be doing: You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ FinQuery Software Management (FSM) environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from FSM.

Conduct in-depth analysis of customer data points within their FSM environment to identify trends, patterns, and areas for optimization. Hold regular meetings and calls to communicate updates, information, concerns and opportunities in the platform based on your analysis to maximize ROI

Own customer relationships as the primary point of contact for customers during onboarding and post-graduation – building strong relationships and understanding their business objectives and requirements to success

Act as a trusted advisor, providing insights on how we can address specific pain points for customers and contribute to their success

Manage customer interactions to ensure all platform activities and maintenance are followed-through in a timely manner and meets or exceed customer expectations

Capture and anticipate customer needs, changes, and scope of objectives identified during the initial delivery and ongoing support within the platform

Post-onboarding, run regularly scheduled meetings with customers to provide insights into their SaaS management portfolio on topics such as: software spend, software license utilization and upcoming contract renewals

Communicating across multiple teams and customers to ensure timely delivery of fast paced, complex projects

Conduct all business in accordance with FinQuery policies and procedures

All other duties as assigned

What experience and skills we need you to have: 4-year degree in Business, Information Technology or equivalent experience

2 to 4 years experience working in SaaS industry roles focused on execution of client objectives and goals

2 to 4 years of customer facing experience, including the ability to speak to senior executives within a customer’s business

General understanding of SaaS technical stacks and what popular applications do for their customers

Ability to adapt to changes in roles and responsibilities and working independently with limited direction in a fast-paced environment

Must have strong organizational skills and be detail oriented

Strong written and verbal communication skills

Advanced customer service skills

Proficient with Salesforce, MS Office, and G-Suite

Benefits: Flexible PTO (including 11 holidays and your birthday off)

401(k) plan with employer matching

Great health benefits with multiple plan option

Option to choose between in office, fully remote, or a hybrid work environment for all employees

Sabbatical program (4 weeks after 5 years of service)

Casual dress environment (when in office)

Catered lunches every Tuesday and Thursday

Company events each quarter

Signing stipend for a work-from-home setup

Free gym membership at our office

Annual employee development program stipend of $2,000 for each employee

Flexible parental leave with 10 weeks paid leave for ALL new parents

Fertility/adoption assistance

Annual tutoring stipend for your children

Mentorship program available immediately

Regular team outings

Advancement opportunities based on results, not politics

Culture that emphasizes inclusiveness driven by our REDI Committee

About Us

FinQuery is an innovative contract & spend intelligence company whose solutions are used by over 7,000 organizations worldwide. What sets us apart is that we’re the only provider offering complete visibility into an organization’s largest areas of spend – leases, software subscriptions, and other financial contracts – all in one platform.

Our platform provides our customers with unprecedented insight that drives informed decisions on their largest areas of spend and allows organizations to solve problems that matter for their business.

FinQuery is an equal opportunity employer to all persons, free from restrictions and prejudice based upon race, color, creed, religion, sex, domestic relationship status, parental status, family status, sexual orientation, national origin, gender identity, age, and disability status. FinQuery maintains a drug-free workplace.

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