Care Coordinator

New York

Job Description Job Description Bedford-Stuyvesant Restoration Corporation, founded in 1967, is the nation’s first community development corporation nestled in the heart of Central Brooklyn in Bed-Stuy. Located at Restoration Plaza, a 300,000 square foot commercial complex that offers a mix of retail, dining, recreation and entertainment, this historic organization is steeped in its mission to close the racial wealth gap. We provide direct services across an economic mobility platform centered on workforce development, affordable housing/homeownership, community revitalization, small business development and arts and culture to 60,000 people annually. About the Role: The Care Coordinator will be part of the Center of Personal Financial Health. The Center for Personal Financial Health (CPFH), a key driver of Restoration’s focus on disrupting the racial wealth gap, strives to advance Black individuals in Brooklyn, by equipping individuals with social support, expanding professional and employer networks to launch careers, and stewarding management of personal finances for long term growth and wealth generation.

Three programmatic units fall within CPFH: Care Coordination, Financial Inclusion, and Training and Placement. The Care Coordination team helps clients improve their mental and physical health through social support benefits, counseling, and mental health screening. The Care Coordinator will provide holistic and comprehensive case management services to all customers. Our Financial Inclusion department accelerates upward economic mobility by empowering clients to accumulate net worth. Finally, our Training and Placement team enables financial stability through job placement and career advancement.

Key Responsibilities:

Intake triage and assessment for benefits/ financial, educational, employment, social environment, etc.

Goal setting and service planning to connect clients to benefits enrollments, financial counseling and coaching, education and training, job placement and retention services, and other services where applicable, progress monitoring, internal and external referrals and follow up.

Provide onsite mental health screenings (depression, anxiety, stress, and substance abuse).

Care Coordinators will complete Financial Health Assessments.

Care Coordinators will conduct intake/triage with 100% of newly assigned participants. After initial assess & screening, Care Coordinator will determine the most appropriate service plan to help participants achieve short-and long-term goals. Discuss any barriers to asset building, financial freedom and intergenerational wealth: i.e. lack of employment, professional attire, childcare, anger management, GED, English proficiency, housing, etc. and make referrals to appropriate internal and community resources.

Document participant progress during every visit. Inform clients of events and activities that could benefit them (e.g. Restoration Plaza events).

Ensure 100% of participants who are unemployed or underemployed are referred and scheduled to meet with Career Coaches and/or Employment specialists. Ensure that 100% of the clients are scheduled to meet with financial counselors.

Document any declined referral and develop action steps to change behavior (incorporate motivational interviewing).

Follow up with clients after all referrals and document outcomes. Thorough case notes indicating the topics discussed and participants’ progress.

Care Coordinator will ensure all Single-stop and NDA 8 contractual obligations are fulfilled. Care Coordinators must become adept in the utilization of Restoration Database, PTS, and other tracking systems as needed

Available to work evenings and weekends

Perform other assigned job-related duties to help fulfill our Mission and drive our Vision.

What you'll bring to the Role :

Ideal Candidates will possess one credential listed: Masters Degree with 1 year of Social Service Experience or Bachelors with 2+ years of social work experience

Knowledge of community resources and counseling/social work practices with underserved populations.

Experience working with hard to serve populations (long term unemployed, ex-offenders, at-risk youth, etc.).

Excellent written and verbal communication skills and good documentation skills.

Ability to establish rapport and motivate others towards achieving goals.

Ability to work independently with a strong sense of focus, task-oriented, nonjudgmental, open personal qualities, clear sense of boundaries.

A strong sense of and respect for confidentiality involving both clients and fellow employees.

Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate.

Experience with data systems and basic office software (Word, Excel, Google Workspace).

Benefits:

Health/medical, dental and vision coverage, 12 paid holidays, a generous PTO bank of 4 weeks, paid sick leave, retirement plans, employee discount program, employee assistance program, commuter benefits programs, and other forms of leave and benefits.

Application Process:

Please include a resume and cover letter outlining your interests and qualifications when applying for this position.

This job description does not represent a complete, comprehensive list of all duties and responsibilities of this position; other duties and unplanned activities may be required.

Bedford Stuyvesant Restoration Corporation, its board members, President & CEO, executives and employees are committed to providing equal employment opportunities for all persons regardless of race, creed, color, national origin, ethnicity, gender, religion, source of income, sexual orientation, age, familial status, military status, domestic violence victim status, predisposing genetic characteristics, employment status, arrest or conviction record or any other characteristic protected by federal, state or local law. Equal employment opportunities extend to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment .